David C Quackenbush, 59164 Christian Ave, Rochester, NY 14615

Rochester, NY

E-Learning

Dcprofessional Development Oct 2012 - Jun 2013
Senior Instructional Designer Q Learning Traiining Development & Consulting Oct 2012 - Jun 2013
Learning Manager Consultant and Developer Thomson Reuters Aug 2010 - Dec 2010
Diversity Manager - Americas Thomson Reuters Aug 2005 - Aug 2010
Learning and Development Specialist Thomson Reuters Jun 2003 - Aug 2005
Supervisor - It and Software Helpdesk Thomson Reuters Aug 1999 - Jun 2003
Senior Customer Support Agent Jpmorgan Chase & Co. 1990 - 1999
Customer Service Representative 1990 - 1999
Learning Manager Consultant

State University of New York at Alfred 2016 - 2020
Associates, Associate of Arts Computer Career Center 1995 - 1996

Instructional Design, Training and Development, E Learning, E Learning Consulting, E Learning Development, Blended Learning, Distance Learning, Online Training, Training Delivery, Customer Service Training, Technical Training, Coaching, Team Leadership, Project Management, Captivate, Articulate Studio, Articulate Suite, Adobe Connect, Webex, Customer Service Management, Customer Service, Strategy, Employee Training, Needs Analysis, Crm, Training Needs Analysis, Instructor Led Training, Workshop Facilitation, Leadership, Adult Education, Performance Consulting, Career Development, Organizational Development, Visio, Hands on Training, Training, Staff Development, Technical Writing, Performance Improvement, Management, Culture Change, Content Development, Consulting, Virtual Teams, Employee Engagement, Management Development, Leadership Development, Executive Coaching, Learning Management, Learning Management Systems

Social Services
Economic Empowerment
Civil Rights and Social Action
Education
Human Rights
Animal Welfare
Arts and Culture
Health

English

DC Professional Development - Bethpage, NY Oct 2012 to Jun 2013
Senior Instructional Designer Owner/Operator - Farmingdale, NY Oct 2011 to Oct 2012
Quackz Ink LLC Diversity Manager of the Americas - New York, NY Aug 2010 to Jan 2011
Thomson Reuters LLC Thomson Reuters LLC - New York, NY Jun 2004 to Aug 2010
Learning and Development Specialist Thomson Reuters LLC - St. Louis, MO Jun 2002 to Jun 2004
Help Desk Team Lead Thomson Reuters - Hauppauge, NY Aug 2000 to Jun 2004
Help Desk Technician

Ashford University - Clinton, IA 2013 to 2016
Bachelor of Arts in Instructional Design Computer Career Center - Garden City, NY 1995 to 1996
Certification in LAN Networking Technologies SUNY at Alfred - Alfred, NY
AAS in Management

Instructional Design, eLearning, training, blended learning, distance learning, needs analysis, training delivery, instructor lead training, ILT, webex, goto meeting, adobe connect, articulate, captivate, lectora, project management, leadership, staff management, customer service, excel, word, power point, access, LMS, CRM

Thomson Reuters LLC Sep 2010 to Jan 2011
Diversity Manager of the Americas Thomson Reuters LLC Jul 2005 to Sep 2010
Learning Consultant Reuters America Feb 2003 to Jul 2005
Reuters America Support Desk Team Leader Reuters Oct 1999 to Feb 2003
America CRMC Help Desk Technician

Expert in all Microsoft Office applications. Advanced with eLearning development programs - Adobe Captivate, Articulate Presenter, Articulate Engage, Articulate Quiz maker, Articulate Video Encoder, Camtasia, Audacity. Expert with online meeting and learning sites - GoTo Meeting, WebEx, Adobe Connect.