Anita J Bailey, 58Milton, FL

Petz Enterprises Jan 2014 to 2000
Technical Support Representative IBBS - Cartersville, GA Apr 2012 to Apr 2013
Technical Support Representative Convergys - Cartersville, GA Jan 2012 to Jul 2012
Client Service Representative West Corporation - Pensacola, FL Dec 2011 to Jul 2012
Customer Service Representative/Team Lead United Bronx Parents, INC. - Bronx, NY May 2004 to Dec 2008
Administrative Assistant

Post University - CT. 2014 to 2016
BA in Human Services Monroe College - New Rochelle, NY 2002 to 2004
AA in Computerized Office Technology John Jay High School 1992 to 1997
High School Diploma in Law

More than 4 years successful experience in customer service and support and over 6 years of administrative services with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, technical support and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer skills. Excellent working knowledge using both and Mac systems; Lotus 1-2-3, Microsoft Excel, , Microsoft Word, Power Point, etc. Ability to train, motivate, and supervise customer service employees. A team player, acknowledged as Total Quality Customer Service Professional. Develop plan, conduct audits and variance analyses and filings, and maintain/update accurate inventories. Technical Support and Tax software support.

CONVERGYS (DIRECTV) - Marietta, GA 2010 to 2011
Customer Service & Problem Res Rep II WEST CORPORATION - Pensacola, FL 2010 to 2010
Team Leader/CAE UNITED BRONX PARENT'S INC - Bronx, NY 2004 to 2008
Administrative Assistant BAYER COMPANY- Tarrytown - White Plains, NY 2002 to 2002
CLASSIC WESTCHESTER TEMP AGENCY

Monroe College - New Rochelle, NY 2002 to 2004
Associates in Computerized Office Technologies John Jay High School - Brooklyn, NY 1992 to 1997
Diploma