Work:
Questar Assessment Inc.
Oct 2017 - 2020
Call Center and Technical Support Manager
3M Health Care
Jul 2013 - Apr 2017
Product Application Support Supervisor
Prometric
Oct 2012 - Feb 2013
Contracted Call Center Manager
At&T
Sep 2010 - May 2011
Contracted Business Manager
Pfizer
Jan 2009 - May 2010
Contracted Call Center and Data Manager
Education:
University of Minnesota 1991 - 1994
Bachelors, Bachelor of Arts, History
Skills:
Vendor Management, Management, Call Centers, Customer Satisfaction, Process Improvement, Customer Service, Operations Management, Crm, Cross Functional Team Leadership, Team Leadership, Project Management, Sales Operations, Performance Management, Team Building, Coaching, Strategic Planning, Salesforce.com, Quality Assurance, Microsoft Excel, Customer Relationship Management, Call Center, Customer Retention, Forecasting, Business Process Improvement, Contact Centers, Customer Service Management, Workforce Management, Kpi Implementation, Kpi Management and Reporting, Contact Center Management, Salesforce
Interests:
International Travel
Boot Camp Classes and New Technology
World Politics
Spinning Classes
Running
History