Position:
Network Engineer at IRT, Technical Services Manager at Interactive response Technologies
Location:
Miami/Fort Lauderdale Area
Work:
IRT
since Jun 2003
Network Engineer
Interactive response Technologies
since Jun 2003
Technical Services Manager
Education:
Towson University 1997 - 2000
Skills:
Call Center, VMware Infrastructure, System Administration, Networking, Process Improvement, Microsoft Office, Outsourcing, Team Management, Active Directory, ITIL, Workforce Management, Customer Experience, Troubleshooting, Customer Retention, Call Centers, IVR, Microsoft Excel, Contact Centers, Avaya, Customer Satisfaction, Human Resources, CRM, Team Building, Management, Vendor Management, PeopleSoft, Call Center Development, Inbound Marketing, Account Management, Quality Assurance, Training, Telecommunications, Technical Support, Team Leadership, Operations Management, BPO, Customer Service, Performance Management, TCP/IP, SharePoint, Data Center, Disaster Recovery