Industry:
Logistics And Supply Chain
Work:
Dhl
Nov 2009 - Sep 2015
Senior Customer Support Specialist, Us Government Sales and Support Team
Dhl
Nov 2009 - Sep 2015
Us Operations Support Specialist, Global Public Sector
Dhl
May 2009 - Nov 2009
Sales Support Specialist, Area 2 National Accounts Team
Dhl
May 2004 - Apr 2008
Senior Customer Performance Analyst, Customer Operations Group
Dhl
Oct 1996 - May 2004
Control Center Lead and Operations Supervisor
Dhl
Aug 1994 - Oct 1996
Customer Service Representative, Iii - Tracing and Undeliverables Agent
Education:
University of Missouri - Columbia
Skills:
Operations Management, Logistics Management, Logistics, Supply Chain, Business Process Improvement, International Logistics, Supply Chain Management, Transportation, 3Pl, Customer Service, Problem Solving, Transportation Planning, Customer Satisfaction, Customer Relationship Management, International Shipping, Import/Export Operations, Microsoft Excel, Team Leadership, Global Logistics, Quote Preparation, International Freight Operations, Air Freight, Warehousing, Transportation Management, Customer Experience, Government Contracting, International Business, Operational Planning, Business Process Analysis, Contract Pricing, Bid Pricing, Pricing Analysis, Freight Transportation, Customer Service Training, Peer Mentoring, International and Domestic Shipping, Consulting, Project Management, Microsoft Access, Microsoft Powerpoint, Coaching, Ftl, Billing Solutions, Solution Implementation, Six Sigma, Root Cause Analysis, Warehouse Operations, Airport Ramp Operations, Ltl Shipping, Data Analysis