Lloyd W Tabb, 613345 Loma Alta Ln, Santa Cruz, CA 95065

7706520, Apr 27, 2010

Nov 8, 2005

11/269296

Christopher R. Waterson - San Francisco CA, US
Lloyd William Tabb - Santa Cruz CA, US
Michael Toy - Los Altos CA, US

LiveOps, Inc. - Santa Clara CA

H04M 3/00
H04M 5/00

37926506, 37926502, 37926503, 37926511, 37926507, 704235, 705 11

A system and method for facilitating transcription of an audio recording, with auditing. An IVR (Interactive Voice Response) unit makes a set of audio recordings of a caller's input during a call. The set of audio recordings is stored in a database and queued for transcription by remote agents. The recordings are forwarded to a first agent who listens to the audio and completes a form with text corresponding to the audio. The system then determines whether to audit the first agent's transcription by having another agent transcribe the same set of recordings. The recordings may be re-queued and transcribed multiple times, until two (or more) of the transcriptions match, or until some threshold number of transcriptions have been obtained. An agent may contact the caller (e. g. , via telephone or electronic mail) if a recording cannot be fully transcribed.

8126133, Feb 28, 2012

Apr 1, 2004

10/817350

James Everingham - Aptos CA, US
Lloyd William Tabb - Santa Cruz CA, US
Terry Weissman - Los Altos CA, US
Will Scullin - Oakland CA, US

LiveOps, Inc. - Santa Clara CA

H04M 3/00

37926501, 37926505, 37926506, 37926511, 37926607

A method for performing results-based routing of telephone calls. Agents handle telephone calls seeking or inquiring into a product or service. Agents are distributed among agent pools, with each pool being defined by one or more criteria, on a real-time and/or batch basis. Such criteria may reflect an agent characteristic (e. g. , age, geographical location, language, hobby, skill), a level of agent performance (e. g. , number or amount of sales, speed or efficiency in providing a service) or some other factor. When a call is received at a call manager, a pool of best agents or some other pool is selected (e. g. , by weighting, by statistical distribution). The best available agent in that pool is identified and the call is routed to that agent. The call manager, or other entity, may record some or all of the call (e. g. , voice conversation, the agent's computer input during the call).

8275115, Sep 25, 2012

Oct 12, 2004

10/963236

James Everingham - Aptos CA, US
Lloyd William Tabb - Santa Cruz CA, US

Live Ops, Inc. - Santa Clara CA

H04M 3/00

37926502, 37926501, 37926601

A system and method for receiving information from a caller without the information being accessed by an agent handling the call. A call is received and routed to an agent, who may be remote. When predetermined information (e. g. , credit card number, social security number) is to be provided by the caller, an IVR (Interactive Voice Response) unit or media server is bridged into the call. The caller's input is received by the IVR unit, but not by the agent. If the information is entered as DTMF tones, those tones may be muted or altered for the agent. The agent's voice connection may remain open, however, to receive and answer questions from the caller. If the information is provided verbally, the audio connection to the agent may be muted. The agent is signaled when the information is complete, at which time the IVR unit is disconnected and the call proceeds normally.

2013006, Mar 14, 2013

Sep 13, 2011

13/231791

William TRENCHARD - San Francisco CA, US
Alexander MOORADIAN - Moraga CA, US
Lloyd TABB - Santa Cruz CA, US
Christopher LUNT - Mountain View CA, US

G06Q 10/06
G06Q 40/00

705 39, 705321

A distributed work force of selected candidate evaluators is used to quickly and efficiently provide multiple evaluations of a candidate for a skill position. Candidate information is provided to multiple candidate evaluators in a distributed work force. Review information is received from the multiple candidate evaluators comprising an evaluation score for one or more candidate attributes and a ranking is generated for the candidate relative to other candidates for the skill position based on the received review information.

5787416, Jul 28, 1998

Feb 6, 1997

8/796671

Lloyd Tabb - Santa Cruz CA
Conrad Herrmann - Soquel CA

Borland International, Inc. - Scotts Valley CA

G06F 1730

707 2

A system of the present invention includes a relational database management system (RDBMS) having a hypertext report writing module. Methods are described for automatically recognizing relations between reports which are generated from the same or related database tables. The system automatically embeds (or assists the user in embedding) appropriate hypertext links so that information from one report may be cross-referenced immediately with information in another, related report. Drill-down hypertext reports of increasing level of detail are illustrated. In addition to drill-down reports, the system may create comprehensive hypertext reports for automatically tying together information which is related through underlying table relations but which ordinarily appears in different reports. By automatically placing hypertext links or cross-indexes between reports, the system ties together relatable information into a single, cross-indexed hypertext report.

5911070, Jun 8, 1999

Aug 7, 1995

8/511668

Randolph T. Solton - Berkeley CA
Lloyd Tabb - Santa Cruz CA

Inprise Corporation - Scotts Valley CA

G06F 946

395701

Development system with visual designer tools (Designers) are described for generating and modifying program code. During system operation, a user employs the Designers to visually create an application program and generate a source file. Moreover, the user can proceed to edit the file with a text editor and then return to the Designers to edit the form visually. Each Designer is a bi-directional or "two-way" tool: the user can modify a form either visually with a Designer, or by editing the generated code in a source (text) file with a text editor. The user can use both techniques interchangeably--switching at will. All changes which occur in Designers are reflected in the generated code and vice versa.

5603025, Feb 11, 1997

Jul 29, 1994

8/283127

Lloyd Tabb - Santa Cruz CA
Conrad Herrmann - Soquel CA

Borland International, Inc. - Scotts Valley CA

G06F 1730

395602

A system of the present invention includes a relational database management system (RDBMS) having a hypertext report writing module. Methods are described for automatically recognizing relations between reports which are generated from the same or related database tables. The system automatically embeds (or assists the user in embedding) appropriate hypertext links so that information from one report may be cross-referenced immediately with information in another, related report. Drill-down hypertext reports of increasing level of detail are illustrated. In addition to drill-down reports, the system may create comprehensive hypertext reports for automatically tying together information which is related through underlying table relations but which ordinarily appears in different reports. By automatically placing hypertext links or cross-indexes between reports, the system ties together relatable information into a single, cross-indexed hypertext report.

2022018, Jun 16, 2022

Dec 11, 2020

17/118927

- Mountain View CA, US
Lloyd Tabb - Santa Cruz CA, US

Google LLC - Mountain View CA

G06F 16/2458
G06F 16/22
G06F 16/28

A method for determining overlap between search terms in distinct elements in data collected from a number of sources. The method involves receiving a first search term, accessing a first hyperloglog sketch of the first search term and a second hyperloglog sketch of a second search term, and determining a degree of overlap between the first search term and the second search term based on the first hyperloglog sketch of the first search term and a second hyperloglog sketch of a second search term. Respective hyperloglog sketches of additional search terms can be accessed, and respective degrees of overlap between the first search term and the additional search terms can be determined. Respective correlation values can be assigned based on the respective degrees of overlap. Search results can be organized according to the respective correlation values in order to prioritize search terms having higher correlation values.