Position:
Retention Customer Service Representative at CenturyLink
Work:
CenturyLink
- Idaho Falls, Idaho since Mar 2010
Retention Customer Service Representative
ReadyPRO, Inc.
- Rexburg, ID Sep 2007 - Nov 2010
Owner
Premier Electrical Contractors
- Big Sky, Montana Jan 2009 - Feb 2010
Electrician (Apprentice)
Comcast
- Sandy, UT Aug 2006 - Dec 2008
Retention Customer Service Specialist
On Dunes Performance
- Vancouver, WA Oct 2000 - Aug 2006
Owner
Spirent Communications
- Rockville, MD Feb 2000 - Oct 2002
Project Manager / Implementation Manager
Electric Lightwave (now Interga Telecom)
- Vancouver, WA Mar 1998 - Feb 2000
Product Manager
Kaiser Permanente IT
- Portland, Oregon Area Mar 1997 - Mar 1998
Network Operations Technician
MCI
- Lake Oswego, OR Jul 1990 - Mar 1997
Customer Service Manager
Education:
Portland Community College 1993 - 1995
Associates, Telecommunications Administration
Brigham Young University 1986 - 1988
Skills:
Digital Photography, Web Design, Online Marketing, Emergency Management, Contract Negotiation, Project Management, Online Advertising, Telecommunications, B2B, World Class Customer Service, DSL, DSLAM, VoIP, DS3, T1, WAN, Corporate Training, Photo Editing, B2B eCommerce, Resolute Professional Billing, Small Engine Performance, Air–fuel ratio, NOS, 110VAC Electrical Wiring, Low Voltage Lighting, Emergency Preparedness, Ethernet
Interests:
Telecommunications
Project Management
Customer Service
Emergency Preparedness
Disaster Plans
Honor & Awards:
Outstanding Service Award
Presented by Dave Sharkey, ELI CEO
Project Proteus Reengineering Award
Rudy Zaragoza, ELI Director
Simply The Best Award
Presented by Jeff Lindauer, MCI Director.
Circle Of Excellence Award
Presented by Barry Wagar, VP of MCI.
Excellence in Selling Award
Presented by Burt Roberts, CEO of MCI.
Comcast CQE Award
Presented by Shauntel Pasket, Manager of Comcast
Certificate of Excellence Award
Presented by Jackie Klotz, Manager of Comcast
