Location:
451 east End Ave, Beaver, PA 15009
Work:
Convergys
Mar 2008 - 2013
Senior Business Manager
Concentrix
Mar 2008 - 2013
Director Global Services Delivery
Government of District of Columbia
Sep 2000 - Jul 2004
Statistical Analyst
Education:
Bellivue University 2010 - 2014
Bachelors, Bachelor of Science, Business Administration, Management, Business Administration and Management
Bellevue University 2002 - 2006
University of Maryland Global Campus
Skills:
Customer Experience, Performance Management, Outsourcing, Team Management, Leadership, Management, Vendor Management, Training, Customer Relationship Management, Contact Centers, Customer Satisfaction, Process Improvement, Sales Operations, Telecommunications, Team Leadership, Customer Service, Bpo, Operations Management, Call Centers, Employee Relations, Financial Analysis, Account Management, Life Insurance, Hospitality, People Management, Employee Engagement, Customer Retention, Process, Project Management, Strategic Planning, Program Management, Microsoft Office, Leadership Development, Strategy, Team Building, Workforce Management, Recruiting, Service Delivery, Business Analysis, Coaching, Change Management, Business Development, Sales, Cross Functional Team Leadership, Hiring, Talent Management, P&L Management, Business Process Improvement, People Skills, Microsoft Excel, Microsoft Word, Outlook Express, Organization, Time Management, Written and Oral Presentation Skills, Oral and Written Communication Skills, Manage Client Relationships, Client Co Ordination, Client Representation, Client Liaison, Operational Excellence, Focus Groups, Group Dynamics, Group Development, Performance Appraisal
Interests:
Social Services
Children
Economic Empowerment
Environment
Disaster and Humanitarian Relief
Animal Welfare