Industry:
Information Technology and Services
Work:
The ARM Group
Jun 2011 - Oct 2011
Help Desk Manager
Atos
- Houston, Texas Area Jul 2007 - Jun 2011
Executive Desktop Support Specialist
Atos
- Houston, Texas Area Aug 2008 - Jan 2010
Systems Engineer Level III
Atos
Aug 2007 - Aug 2008
Systems Analyst II
A.D. Vision, Inc.
- Houston, Texas Area Oct 2002 - Jun 2007
International Coordinator
Southern Bell Corp
Jan 2001 - Jan 2002
IT Management Consultant
ISP's in Greater Houston Area
Feb 1997 - Jan 2001
Senior Helpdesk Technician
Skills:
Active Directory, Servers, Windows Server, ITIL, System Administration, Windows 7, Security, VMware, Virtualization, Linux, Data Center, Citrix, Customer Service, Customer Support, Troubleshooting, Remote Desktop, Remote Troubleshooting, Remote Monitoring, Microsoft Exchange, Communication, Manage Client Relationships, Manage client expectations, Computer Hardware, Hardware, Technical Support, Network Administration, Operating Systems