Work:
Bae Systems
Program Control Analyst, Senior
Vencore Inc.
Aug 1, 2014 - May 2018
Telecommunications Analyst I
Apple
Aug 2014 - Oct 2016
Specialist
Simplexity
Nov 2013 - Mar 2014
Online Customer Experience Analyst
Simplexity
Jun 2009 - Nov 2013
Senior Quality Assurance Analyst
Simplexity
Apr 2008 - Jun 2009
Customer Service Representative
Lumenos/Wellpoint
May 2007 - Mar 2008
Customer Service Advocate Ii
Washington Gas
Nov 2005 - May 2007
Customer Service Representative
Walmart
Apr 2001 - Nov 2005
Customer Service Manager
Education:
Northern Virginia Community College 2014 - 2017
Associates
E.t. Beddingfield Jr. High School May 2000
E.t. Beddingfield Jr. High School 1996 - 2000
Skills:
Excel, Microsoft Office, Word, Call Center, Administration, Customer Service, Customer Relations, Access, Problem Solving, Process Improvement, Databases, Powerpoint, Quality Assurance, Retail, Team Leadership, Outlook, Sharepoint, Infopath Forms, Coaching, Training, Cross Functional Team Leadership, Call Centers, Analysis, Management, E Commerce, Operations Management, Visio, Data Analysis, Customer Satisfaction, Microsoft Word, Microsoft Excel, Customer Relationship Management