Position:
Operations Manager at C3, Senior Operations Manager at C3/CustomerContactChannels, Inc.
Work:
C3
since Jul 2010
Operations Manager
C3/CustomerContactChannels, Inc.
since 2010
Senior Operations Manager
Dell
- Twin Falls, Idaho Jun 2002 - Oct 2007
Technical Support Manager
Education:
ITT Technical Institute-Boise 1991 - 1992
Associate's degree, Computer Aided Drafting
Skills:
BPO, Workforce Management, Customer Satisfaction, Call Center, Operations Management, Vendor Management, Microsoft Office, Microsoft SQL Server, Business Process Improvement, Call Centers, Process Improvement, Avaya, CRM, Project Management, Outsourcing, Quality Assurance, Customer Experience, Management, Troubleshooting, Team Leadership, Performance Management, Team Management, Contact Centers, Call Center Development, Six Sigma, Performance Improvement, Coaching, Inbound Marketing, Human Resources, Program Management, Training
Awards:
Best Outsourcing Partnership in World
CallCenterWorld
Best Outsourcing Partnership Award 2012 With Universal American and C3