Work:
Blackboard
Jun 2007 - Oct 2010
Sr Business Analyst, Product Development
Blackboard
Oct 2006 - Jun 2007
Technical Support Manager
CSA
Sep 2003 - Oct 2006
Product Support Level II
Partners of the Americas
2003 - 2004
Intern
Communications Workers of America
1998 - 2002
Legal Assistant
Education:
University of Rochester 1999 - 2003
Skills:
Business Analysis, Requirements Gathering, Quality Assurance, Cross Functional Team Leadership, Software Documentation, Requirements Analysis, Analysis, Management, Agile Methodologies, Sharepoint, Business Requirements, Software Development, Data Analysis, Business Process Improvement, Process Improvement, Software Project Management, Change Management
Certifications:
Microsoft Office Specialist Sharepoint 2013
License 12005102