Industry:
Information Technology And Services
Work:
Louisville Metro Government
Systems Analyst
Charter Communications
Apr 1998 - Sep 2001
Tier 3 Technical Support
Louisville Metro Government
Apr 1998 - Sep 2001
Technical Support Manager
Education:
Sullivan University 1998 - 2001
Associates
Sullivan University 1997 - 2000
Associates, Computer Programming
Skills:
Troubleshooting, Itil, Process Improvement, Sharepoint, Software Documentation, Change Management, Incident Management, Service Desk, Mobile Devices, Service Delivery, Asset Managment, Mobile Device Management, Servers, Sccm, Voip, Crystal Reports, Operations Management, Department Budgeting, Image Management, Group Policy
Interests:
Home Improvement
Tech Support
Landscaping
Golf
Vw's
Certifications:
Itil Practitioner Support and Restore
A+ Certification
Network +
Hdi Desktop Support Technician
Mos (Microsoft Office Specialist)
Comptia
Hdi