Industry:
Information Technology And Services
Work:
Tech Data
Feb 2013 - May 2015
Ibm System Engineer
Bank of America Ba Continuum Costa Rica
Aug 2009 - Jun 2011
Iis Server Administrator
Experian Costa Rica
Mar 2009 - Aug 2009
Senior Systems Security Administrator
Fenix
Oct 2007 - Feb 2009
It Help Desk Team Manager
Intel Corporation
Nov 2006 - Sep 2007
Global Service Management
Western Union
Feb 2004 - Oct 2006
Lan Administrator
Procter & Gamble
Jan 2001 - Oct 2003
Service Manager For Employee Services It and Tier Ii Support For the Americas For the Sap
Sykes
Jun 1998 - Jan 2001
Team Leader For the Technical Support Engineers For Microsoft Products and the Customer
Education:
Universidad Escuela Libre De Derecho 1991 - 1996
Skills:
It Management, Itil, Windows Server, Sap, Project Management, Service Management, Security Management, Citrix, It Outsourcing, Networking, Computer Security, Nav, Vmware, Tcp/Ip, Call Centers, Problem Management, Technical Support, Troubleshooting, Hardware, Windows, Data Center, Microsoft Technologies, Network Security, Incident Management, Software Documentation, Outsourcing, Help Desk Support, It Operations, It Service Management, Disaster Recovery, Information Technology, Management, System Administration, Software Installation, Sla, Service Desk, Operating Systems, Infrastructure, Itil Certified, Microsoft Exchange, Sharepoint, Windows 7, Network Administration, Leadership, Enterprise Architecture, Vpn, Servers, Iis, Active Directory, Vendor Management
Interests:
Economic Empowerment
Civil Rights and Social Action
Politics
Education
Science and Technology
Human Rights
Certifications:
Microsoft Certified Professional Certification.
Itil Certification
Professional Certification Program From Ibm
C4060-156-Enu: System X Family Technical Support -V1