Skills:
ACD, CTI, Unified Communications, IVR, Contact Centre, Analysis, Call Recording, Workforce Management, Speech Analytics, UC, Customer Relations, Call Center, Strategic Planning, Forecasting, Planning, Outbound, OCS, Channel, Solution Selling, SIP, Channel Management, Customer Experience, Predictive Dialers, Unified Messaging, Contact Centers, Inbound Marketing, Channel Partners, Customer Service, VoIP, Call Logging, Avaya, Telephony, Project Planning, Lync Server 2010, Professional Services, IP, Telecommunications, Pre-sales, Cloud Computing, CRM, Call Centers, Vendor Management, Salesforce.com, SaaS, Direct Sales, Product Management, Go-to-market Strategy, Partner Management, Enterprise Software, Genesys
