Amber Jeffers resumes & CV records
Resumes

Kenai Central High School
Location:
Hillsboro, OR
Industry:
E-Learning
Work:
Learning.com
Director of Customer Experience Learning.com May 2015 - Nov 2015
Manager of Customer Success Learning.com Jan 1, 2013 - May 2015
Customer Support Manager Learning.com Jul 2012 - Jan 2013
Customer Support Specialist Dark Horse Comics Sep 2011 - Jul 2012
Digital Customer Service and Administrator Assistant Blizzard Entertainment 2010 - 2011
Support Information Administrator Blizzard Entertainment 2010 - 2010
Tier 3 Account and Technical Support Representative Blizzard Entertainment 2007 - 2010
Technical Specialist Blizzard Entertainment May 2007 - Aug 2007
Tier 1 In-Game Support Representative Ralphs Grocery Company Aug 2006 - Apr 2007
Assistant Service Manager Country Foods Iga 2005 - 2006
Assistant Store Manager Country Foods Iga 2004 - 2006
Point of Sale Country Foods Iga 2002 - 2004
Cashier 2002 - 2004
Kenai Central High School
Director of Customer Experience Learning.com May 2015 - Nov 2015
Manager of Customer Success Learning.com Jan 1, 2013 - May 2015
Customer Support Manager Learning.com Jul 2012 - Jan 2013
Customer Support Specialist Dark Horse Comics Sep 2011 - Jul 2012
Digital Customer Service and Administrator Assistant Blizzard Entertainment 2010 - 2011
Support Information Administrator Blizzard Entertainment 2010 - 2010
Tier 3 Account and Technical Support Representative Blizzard Entertainment 2007 - 2010
Technical Specialist Blizzard Entertainment May 2007 - Aug 2007
Tier 1 In-Game Support Representative Ralphs Grocery Company Aug 2006 - Apr 2007
Assistant Service Manager Country Foods Iga 2005 - 2006
Assistant Store Manager Country Foods Iga 2004 - 2006
Point of Sale Country Foods Iga 2002 - 2004
Cashier 2002 - 2004
Kenai Central High School
Education:
University of Alaska Anchorage 2002 - 2005
Kenai Central High School 1999 - 2002
Kenai Central High School 1999 - 2002
Skills:
Training, Team Leadership, Customer Service, Management, Customer Support, Team Building, Customer Satisfaction, Software Documentation, Leadership, Video Games, Troubleshooting, Teamwork, Call Centers, Online Gaming, Social Networking, Time Management, Customer Experience, Microsoft Office, Customer Relationship Management, Data Entry, Html, Mmorpg, Testing, Technical Support, Computer Games, Team Management, Strategic Planning, Outlook, Windows, Crm, Social Media
Languages:
Spanish
Certifications:
Customer Journey Mapping