Work:
Liberty Doctors
Medical Practice Manager
Metis Consulting
Jan 2018 - Dec 2019
Managing Director
Keller Williams Realty, Inc.
Sep 2004 - Jun 2019
Realtor
Blackbaud
Apr 2015 - Nov 2016
Director, Customer Loyalty Improvement
Blackbaud
Apr 2011 - Mar 2015
Director - Customer and Market Insights
Blackbaud
Jan 2010 - Apr 2011
Director, Market Research
Blackbaud
Sep 2003 - Dec 2009
Manager, Market Research and Data Analysis
Blackbaud
Mar 2002 - Sep 2003
Corporate Development Analyst
Blackbaud
Feb 1999 - Mar 2002
Market Research Analyst and Team Lead
Jacobs
Jul 1998 - Feb 1999
Marketing Services Coordinator
Advanced Technology Institute
May 1995 - Jul 1998
Pmo and Subcontract Administrator
Education:
The Citadel 2003
Master of Business Administration, Masters, Business Administration, Management, Business Administration and Management
Furman University
Bachelors, Bachelor of Arts, Economics
Skills:
Market Research, Competitive Analysis, Analytics, Leadership, Strategy, Segmentation, Market Analysis, Business Development, Crm, Management, Marketing, Competitive Intelligence, Project Management, Analysis, Data Analysis, Customer Insight, Strategic Planning, Customer Relationship Management, Customer Satisfaction, New Business Development, Process Improvement, Market Planning, Voice of the Customer, B2B, Corporate Development, Customer Loyalty, Customer Experience Management, Cross Functional Team Leadership, Net Promoter Score, Customer Experience, Market Sizing, Customer Experience Analysis, Analytical Skills, Customer Journey Mapping, Market Share Analysis, Business To Business, Business Strategy, Saas, Strategic Partnerships, Enterprise Software, Customer Feedback
Certifications:
Net Promoter® Certified Associate
Certified Physician Practice Manager (Cppm)