Location:
2609 Farragut Way, Tallahassee, FL 32312
Work:
Ukg
Director, Benefits Prime Services
Ultimate Software
Director, Select Services - Benefits Prime Services
Ultimate Software
Apr 2016 - Apr 2019
Senior Manager, Benefits Prime Services
Ultimate Software
Jan 2017 - Apr 2018
Senior Manager, Aca Services and Employee Engagement Center
Ultimate Software
Aug 2015 - Mar 2016
Customer Success Manager, Ultipro Managed Services Accounts
Ultimate Software
Feb 2014 - Aug 2015
Customer Success Manager, Enterprise Accounts
Endeavor Telecom
Jan 2013 - Feb 2014
Service Operations Manager
Endeavor Telecom
Feb 2011 - Jan 2013
Service Provisioning Manager
Endeavor Telecom
Aug 2008 - Feb 2011
Senior Service Provisioning Specialist
Education:
University of Georgia - Terry College of Business 2012 - 2014
Master of Business Administration, Masters
Grady College of Journalism and Mass Communication 2003 - 2007
University of Georgia
University of Georgia
Master of Business Administration, Masters
Skills:
Team Leadership, Process Improvement, Customer Service, Telecommunications, Operations Management, Strategy, Vendor Management, Provisioning, Salesforce.com, Employee Training, Customer Service Operations, Team Building, Project Planning, Strategic Planning, Account Management, Vendor Relationships, Data Analysis, Training, Conflict Resolution, Hiring, Employee Engagement, Employee Relations, Performance Metrics, Team Management, Conflict Management, Budgets, Reporting Metrics, Customer Insight, Customer Engagement, Operating Budgets, Journalism