Position:
Technical Communications Director at Click Bond
Industry:
Information Technology and Services
Work:
Click Bond
since Jul 2012
Technical Communications Director
Motorola
Mar 1995 - Nov 2011
Senior Manager Integrated Technical Communications
Motorola
Dec 1993 - Mar 1995
Supervisor of Integrated Technical Communications
Motorola
Sep 1992 - Dec 1993
Senior Technical Writer
BLOC Development Corp.
Nov 1991 - Jul 1992
Technical Writer
IBM
Sep 1990 - Sep 1991
Supervisor & Technical Writer
IBM
Jun 1990 - Sep 1990
Software Tester
CANDO, Inc.
Feb 1989 - Mar 1990
President
Proscan Corp
Feb 1988 - Feb 1989
Documentation and Quality Assurance Manager
Words That Work
Jan 1986 - Feb 1988
Freelance Technical Writer and Computer Consultant
Education:
Jacksonville University
Bachelor of Science (BS) Computer Science, Programming & Systems Analysis, Business Administration
Skills:
Technical Communication, Team Leadership, Technical Documentation, Information Development, Content Management, Content Delivery, Print Production Process, Strategy Development, Budget Management, Vendor Management, Translation, Localization, Team Building, Team Management, Process Development, Continuous Improvement, Performance Management, Creative Problem Solving, Requirements Analysis, User Experience, Resource Management, Innovation, Problem Solving, Six Sigma, ISO, Change Management, Negotiation, Documentation, Technical Writing, Teamwork, Quality Management, FrameMaker, Analysis, Process Engineering, Outsourcing, Project Planning, Quality Assurance, Cost Reduction, Customer Satisfaction, Vendor Relations, Planning, Customer Relations, Metrics, Coaching, Compliance, Technical Training, Marketing Communications, Software Documentation, Strategy, Online Help
Interests:
information development & delivery strategies, print supply chain management, team building, arts & crafts, fishing, boats, dogs
Honor & Awards:
- Madison Who's Who, 2010
- Empire Who's Who Executives & Professionals Registry, 2005, 2006, 2010
- Biltmore Who's Who, 2008
- Marquis Who’s Who of American Women, 1999-2000
- Contributor to Prentice Hall’s 4th edition University textbook of Professional and Technical Writing Strategies
- Recipient of numerous Cost Reduction, Cycle Time, I’m The Solution, and Silver Quill Awards from Motorola
- Recipient of an Achievement Award and a Merit Award from the Society for Technical Communication
- Recipient of a Recognition of Excellence Award from Motorola and the South Florida Manufacturers Association (SFMA)
Certifications:
Digital Six Sigma Green Belt, Motorola
Auditor ISO 9001, KEMA