Work:
UPM Raflatac
Jun 2009 - Apr 2012
Customer Service Manager
Phenix Research
2008 - 2009
Customer Service/ Inside Sales Manager
Teleflex Medical
1995 - 2008
Director Customer Service
Education:
Montreat College 2006 - 2010
BSM, Organizational Leadership/Management
Mount Olive College 2004 - 2006
Associate of Arts and Sciences (AAS), Liberal Arts and Sciences, General Studies and Humanities
Skills:
Cross Functional Team Leadership, Management, Leadership, Customer Service, Training, Sales, Process Improvement, Change Management, Strategic Planning, Marketing, Team Building, Salesforce.com, Business Process Improvement, Program Management, Leadership Development, Team Leadership, Forecasting, Negotiation, Human Resources, Coaching, New Business Development, Software Documentation, Operations Management, Project Management, Key Account Management, Lean Manufacturing, Six Sigma, Performance Management, Sfdc, Acd, Order Fulfillment, E Commerce, Supply Chain Management, Staff Management, Sap Erp, Avaya Ip Telephony, Ivr, Microsoft Office, Microsoft Excel, Microsoft Word, Account Management, Business Development