Benjamin J Schubert, 50Mathis, TX
Benjamin Schubert Phones & Addresses
Mathis, TX
New Braunfels, TX
San Antonio, TX
Seguin, TX
Regent, ND
Cibolo, TX
Hettinger, ND
Atascosa, TX
Dickinson, ND
Mentions for Benjamin J Schubert
Publications & IP owners
Us Patents
System And Method To Provide Automated Scripting For Customer Service Representatives
US Patent:
2003020, Nov 6, 2003
Filed:
May 1, 2002
Appl. No.:
10/136157
Inventors:
Stanford Pennington - San Antonio TX, US
Melissa Oldenburg - Palatine IL, US
Benjamin Schubert - Schertz TX, US
Kurt Joseph - Austin TX, US
Mary Griffitt - Lee's Summit MO, US
Krisinda Guerrero - San Antonio TX, US
Melissa Oldenburg - Palatine IL, US
Benjamin Schubert - Schertz TX, US
Kurt Joseph - Austin TX, US
Mary Griffitt - Lee's Summit MO, US
Krisinda Guerrero - San Antonio TX, US
International Classification:
H04M003/00
H04M005/00
H04M005/00
US Classification:
379/265010, 379/223000
Abstract:
A disclosed method provides automated scripting to guide a customer service representative (CSR) in handling a call from a customer. Operations within the method may include displaying products and two or more purpose classifications for selection by the CSR. The purpose classifications may include (a) an add classification for customer requests to add a new product to an account and (b) a remove classification for customer requests to remove an existing product from the account. A page generator may receive input from the CSR selecting one of the purpose classifications and one of the products as pertinent to the call. In response, the page generator may automatically displaying a customized page with scripted text for the CSR to read to the customer. The scripted text may correspond specifically both to the selected purpose classification and to the selected product.
System And Method For Dynamically Generating Customized Pages
US Patent:
2004020, Oct 14, 2004
Filed:
May 1, 2002
Appl. No.:
10/136595
Inventors:
Stanford Pennington - San Antonio TX, US
Melissa Oldenburg - Palatine IL, US
Benjamin Schubert - Schertz TX, US
Melissa Oldenburg - Palatine IL, US
Benjamin Schubert - Schertz TX, US
International Classification:
G06F017/24
US Classification:
715/500100, 715/501100
Abstract:
A disclosed method provides for dynamic generation of pages for a user interface. Operations within the method may include retrieving a panel template and searching the panel template for links. In response to locating a link, a page generator may automatically attempt to locate a corresponding link condition. In response to locating the corresponding link condition, the page generator may automatically evaluate that link condition. In response to receiving an evaluation of true for the link condition, the page generator may automatically include the link in a customized page. However, in response to receiving an evaluation of false for the link condition, the page generator may automatically omit the link from the customized page. The customized page may then be displayed in a workstation. In an example embodiment, macros may be used to further customize the page.
System And Method To Provide Automated Scripting For Customer Service Representatives
US Patent:
2007020, Sep 6, 2007
Filed:
May 8, 2007
Appl. No.:
11/745625
Inventors:
Stanford Pennington - San Antonio TX, US
Melissa Oldenburg - Palatine IL, US
Benjamin Schubert - Schertz TX, US
Kurt Joseph - Austin TX, US
Mary Griffitt - Lee's Summit MO, US
Krisinda Guerrero - San Antonio TX, US
Melissa Oldenburg - Palatine IL, US
Benjamin Schubert - Schertz TX, US
Kurt Joseph - Austin TX, US
Mary Griffitt - Lee's Summit MO, US
Krisinda Guerrero - San Antonio TX, US
International Classification:
H04M 11/00
US Classification:
379201040
Abstract:
A disclosed method provides automated scripting to guide a customer service representative (CSR) in handling a call from a customer. Operations within the method may include displaying products and two or more purpose classifications for selection by the CSR. The purpose classifications may include (a) an add classification for customer requests to add a new product to an account and (b) a remove classification for customer requests to remove an existing product from the account. A page generator may receive input from the CSR selecting one of the purpose classifications and one of the products as pertinent to the call. In response, the page generator may automatically displaying a customized page with scripted text for the CSR to read to the customer. The scripted text may correspond specifically both to the selected purpose classification and to the selected product.
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