Brad Pridemore resumes & CV records
Resumes
Target Positions: Call Center Management | Business Analyst | Continuous Improvement
Location:
Denver, CO
Industry:
Outsourcing/Offshoring
Work:
Accenture
Jun 2012 - Mar 2015
Consultant and Subject Matter Expert Currently Seeking New Opportunities Jun 2012 - Mar 2015
Target Positions: Call Center Management | Business Analyst | Continuous Improvement Verizon Business Nov 2009 - Jun 2012
Senior Business Analyst Verizon Business Sep 2005 - Nov 2009
Senior Analyst
Consultant and Subject Matter Expert Currently Seeking New Opportunities Jun 2012 - Mar 2015
Target Positions: Call Center Management | Business Analyst | Continuous Improvement Verizon Business Nov 2009 - Jun 2012
Senior Business Analyst Verizon Business Sep 2005 - Nov 2009
Senior Analyst
Education:
Colorado State University Global 2015 - 2018
Bachelors, Business Administration, Management Heritage College - Kansas City 2001 - 2003
Associates
Bachelors, Business Administration, Management Heritage College - Kansas City 2001 - 2003
Associates
Skills:
Contact Center Operations, Contact Center Optimization, Contact Centers, Contact Center Management, Workforce Management, Service Level Management, Business Operations, Performance Management, Key Performance Indicators, Customer Service, Service Delivery, Customer Service Operations, Customer Experience, Customer Retention, Customer Interaction Management, Customer Escalation Management, Case Management, Customer Satisfaction, Customer Satisfaction Research, Long Term Customer Relationships, Business Process Improvement, Bpo, Net Promoter Score, Business Process Design, Business Requirements, Requirements Gathering, Outsourcing Management, Offshore Outsourcing, Vendor Management, Vendor Relationship Management, Training Delivery, Knowledge Transfer, Continuous Process Improvement, Lean Six Sigma, Microsoft Office, Powerpoint, Microsoft Excel, Telecommunications Billing, Telecommunications Management, Telecommunication Services, Telecommunications Policy, Contract Pricing, Business Ethics, Crm, Business Analysis, Management, Process Improvement, Call Centers, Training, Telecommunications
Interests:
Economic Empowerment
Civil Rights and Social Action
Education
Science and Technology
Arts and Culture
Civil Rights and Social Action
Education
Science and Technology
Arts and Culture
Languages:
English