Brenda L Rivera, 461715 NE 3Rd St, Ocala, FL 34470

Landauer Metropolitaion, Inc - Vernon, NY 2012 to 2014
DME Medical Biller/Collector RMCB/AMCA Medical Collections - Vernon, NY 2008 to 2011
Front Desk Receptionist Interline Brands Corporation - Scarsdale, NY 2005 to 2007
Customer Service Representative Ace Endico Food Corporation - Elmsford, NY 2001 to 2005
Customer Service Representative Vanguard Temp Agencies - White Plains, NY 2000 to 2001
Customer Service Representative Walgreen's Pharmacy - Yonkers, NY 1992 to 1995
Customer Service Representative Rite Aid - Yonkers, NY 1990 to 1991
Customer Service Representative YMCA/YCAP - Yonkers, NY 1989 to 1991
Youth Counselor

Researched/Resubmitted over 300 patient medical claim denials with missing demographics in the Customer Portal System within authorized timely filing allowed according to insurance policy.<br/>Corresponded with Physicians office to obtain corrected/updated patient medical records on a daily basis.<br/>Verified 200 patient insurance eligibility via Emdeon Insurance Company website as needed.<br/>Performed all clerical duties needed to handle patient accounts while adhering HIPPA regulations and guidelines.<br/>Updated 250 accounts with correct or missing patient information. <br/>Covered a 5 phone-line system for all management, handled all calls accordingly.<br/>Created and prepared over 250 labels for CMS-1500 forms.<br/>Distributed/Organiz... all incoming/outgoing mail for 150 employees on a weekly basis. <br/>Prepared Conference Room for all company functions.<br/>Maintained a clean and organized Receptionist area for all visitors.<br/>Responded to over 400 calls as an Inbound Call Center Representative.<br/>Assisted/C... with 30 District Sales Managers with all customer accounts.<br/>Adjusted/Updated 200 customer accounts with payments, credits and reimbursements.<br/>Knowledge of UPS, DHL, FED-EX, and Old Dominion for pickups and deliveries.<br/>Arranged for payments, researched and resolved discrepancies and posted payments to accounts accordingly.<br/>Carefully listened to clients to correctly address their needs/desires.<br/>Interpreted customer concerns to help them find solutions to their discrepancies.

Dr. Young Jo Pulmonary 2012 to 2000
Assistant/Phlebotomist Victoria Secret - Willow Brook Mall 2011 to 2012
Sales Associate/ Cashier Operation Resources - Lyndhurst, NJ 2010 to 2011
Clerk

Passaic Community College - Passaic, NJ 2011 to 2000
General Medicine Passaic High School - Passaic, NJ 2007 to 2011
High School Diploma

Staff-FLorida Hospital Memorial Oct 2012 to 2000
RN American Mobile - San Diego, CA May 2008 to Sep 2012
RN- Contractor Staff Relief RN- Memorial West - Pembroke Pines, FL Oct 2007 to Dec 2009 Traveler - Boca Raton, FL Jun 2006 to Mar 2009
RN Cedars Medical Center - Miami, FL Nov 2004 to Jun 2006
Staff Nurse Elmhurst Hospital - Elmhurst, NY Oct 2003 to Oct 2004
Staff Nurse NY Presbyterian - New York, NY Apr 2003 to Jul 2003
Staff Nurse

Daytona College - Daytona Beach, FL May 2003
Associate of Science in Nursing Daytona College - Daytona Beach, FL Jun 2001
Associate of Arts in General ED

McLaren Engineering - West Nyack, NY Dec 2012 to Mar 2014
General Office Clerk Sun Engineers - Pomona, NY Aug 2009 to Oct 2012
Administrative Assistant Building & Earth Sciences - Columbus, GA Nov 2008 to Apr 2009
Administrative Assistant Manpower - Columbus, GA Feb 2008 to Nov 2008
Administrative Assistant Premiere Conferencing - Colorado Springs, CO Feb 2001 to Jul 2004
Customer Support Specialist

Microsoft Office, File and Records Control, Multi Line Phone Reception, Medical Terminology, Data Entry, Bilingual English/Spanish

eyeglass world - Orlando, FL Sep 2012 to Nov 2014
Optical Sales Tech optical outlets - Ocoee, FL Jan 2012 to Aug 2012
optical sales tech 20/20 eyeglass superstore - Winter Park, FL Oct 2010 to Mar 2012
optical sales tech

central florida college - Winter Park, FL 2006 to 2008
diploma in health information technology barringer high - Newark, NJ 1994 to 1998
high school diploma

Pediatrics - Dr. Edgardo Tan - Elizabeth, NJ Oct 2012 to Dec 2012
Medical Secretary Family Practice - Dr. Bradley H. Kline - Monmouth Junction, NJ Apr 2011 to Jul 2011
Medical Billing and Coding Extern Easy Spirit at Jersey Gardens Mall - Elizabeth, NJ Aug 2009 to Jul 2010
Sales Associate

Anthem Institute - North Brunswick, NJ Aug 2010 to Jul 2011
Medical Billing and Coding Thomas Edison High School - Elizabeth, NJ Jun 2009

Organized, Multi-task, Flexibility, Strong Communication, Strong Written Skills, Answering Multi-Line Phone, Telephone Etiquette, Problem Solving, Computer Literate.

Minisink Middle School Mar 2010 to Mar 2010
Student Teacher Minisink School District - Slate Hill, NY 2010 to Jan 2010
Student Teacher at Minisink High School Middletown School District - Middletown, NY 2007 to 2008
Substitute teacher First Student Inc - Pine Bush, NY 2007 to 2008
Home tutor First Student - Pine Bush, NY 2003 to 2007
School Bus Driver

Manhattanville College Purchase - Purchase, NY Dec 2010
Master of Arts in Teaching SUNY New Paltz New Paltz - New Paltz, NY May 1999
Bachelor of Science in Accounting SUNY Orange - Middletown, NY Aug 1990
Associate in Science in Business Administration

1199SEIU United Health Workers East Jul 2013 to 2000
Data Entry Clerk- Membership Dues Department 1199SEIU United Healthcare Workers East Feb 2013 to 2000
Data Entry- Delegate Department 1199SEIU Training and Upgrading Fund - New York, NY Aug 2007 to Jul 2012
Administrative Assistant - Education/Tuition Assistant Department Daytop Village, Inc - Hartsdale, NY Jan 2008 to Mar 2008
Assistant Social Worker (Internship) Project Samaritan Aids Services Inc - Bronx, NY Jun 2000 to Jul 2007
Clinical/Nursing/Medical Secretary H.E.L.P./Project Samaritan Inc - Bronx, NY Oct 1999 to Jun 2000
Cashier/Clerk- Finance Department

University of Phoenix (Online) - Phoenix, AZ 2016
Masters's in Psychology University of Phoenix (Online) - Phoenix, AZ 2004
Bachelors in Human Services Management Monroe College - Bronx, NY 1999
Associates in Office Technologies

Skill in interviewing and advising, Customer Service, Data Entry, Computer & Telephone skills, Able to Communicate, Work well under pressure and make effective decision in helping people.