Work:
IMTAS - Washington, DC
System Technician Contractor U.S. Patent and Trademark Office 2 years
McNeil Technologies - Springfield, VA
System Technician Contractor U.S. Patent and Trademark 2 years
Trawick and Associates - Bethesda, MD
System Technician Contractor U.S. Patent and Trademark Office 2 years
Education:
Computer Learning Center - Laurel, MD 1997 to 1998
Certificate in Computer Electronics
Skills:
Manage incoming requests and route appropriately, Multi Task, Research and Resolve Skills, PC/Technical Support Skills, Technical Troubleshooting Methodologies, Interpersonal and Team Skills, Service Desk Skills, Networking Environments, Wireless Networks, Verbal, Reading & Written Communication Skills, Microsoft Operating Systems, Microsoft Outlook and Microsoft Office Suite, Internet Browser Troubleshooting Skills, Network Troubleshooting Skills, Outstanding Customer Service Skills, Telephone Etiquette, Proven Self-Starter, Works effectively with little Direct Supervision, Remote Access Configuration, Remote Access Support, Remedy Administrator, Active Directory, Typing 55 wpm, Office Machines