Position:
Client Technologies Technician II at Koch Business Solutions
Industry:
Information Technology and Services
Work:
Koch Business Solutions
since Jun 2007
Client Technologies Technician II
Sprint Nextel
Nov 2004 - Jun 2007
Sr., Technical Support Analyst II
Delta Air Lines
Feb 1996 - Nov 2004
Customer Service Agent
Education:
American Intercontinental University 2001 - 2003
Bachelor's degree, Information Technology
DeVry 1996 - 2000
Howard University 1994 - 1995
Skills:
Blackberry, Windows Server, Citrix, Windows, Preventive Maintenance, Windows 7, SQL, Vendor Management, Troubleshooting, Customer Service, Active Directory, Laptops, Outlook, Norton Ghost, BMC Remedy, SCCM, Hardware, Technical Support, Help Desk Support, Windows XP Pro, Computer Hardware, System Deployment, Software Installation, Operating Systems, VPN, Workstations, VMware, Wireless Networking, Remote Desktop, Hardware Support, Blackberry Enterprise Server, Printers, Software Documentation
Honor & Awards:
A+/Net+
MENTOR (Delta Airlines Renewal Process)