Work:
Cmi
Vice President, Client Solutions and Certified Cx Professional
Cmi
Senior Vice President, Client Solutions and Ccxp
Cmi
Vice President, Client Solutions
Ipsos
2010 - 2013
Senior Vice President, Financial Services Loyalty Practice
Hansa|Gcr
2008 - 2010
Executive Vice President Business Development and Chief Marketing Officer
Synovate
2005 - 2008
Senior Vp, Loyalty Business Development and Marketing
International Survey Research
2003 - 2005
Chief Marketing Officer
Spss
2000 - 2003
Business Development
J.d. Power
1999 - 2000
Director, Energy and Communications Services, North America
Walker Information
1989 - 1999
Senior Vice President
Pacific Gas and Electric Company
1981 - 1989
Various
Education:
University of California, Berkeley 1985 - 1987
Master of Business Administration, Masters, Management
University of Wisconsin - Madison 1977 - 1981
Bachelors, Bachelor of Business Administration, Information Systems
Skills:
Strategy, Analytics, Customer Insight, Crm, Marketing Strategy, Market Research, Business Development, Segmentation, Management, Leadership, Marketing Research, Quantitative Research, Marketing, Customer Experience, Direct Sales, Selling, Sales, Market Analysis, Team Leadership, Program Management, Product Development, Sales Operations, Forecasting, Alliance Formation, B2B, Enterprise Software, P&L Management, Customer Satisfaction, Key Account Management
Interests:
Social Services
I Am An Avid Fan of Jazz Music
Certifications:
Certified Customer Experience Professional (Ccxp)
License 000-121