Bruce Sharpe resumes & CV records
Resumes
Bruce Sharpe
Bruce Sharpe
Bruce Sharpe
Bruce Sharpe
Bruce E Sharpe, 904107 42Nd St UNIT 2G, Sunnyside, NY 11104
Bruce Sharpe Phones & Addresses
4107 42Nd St APT 2G, Sunnyside, NY 11104
4518 Skillman Ave, Sunnyside, NY 11104 718-7861622
Long Island City, NY
Brooklyn, NY
4518 Skillman Ave, Sunnyside, NY 11104
Work
Position:
Production Occupations
Emails
Mentions for Bruce E Sharpe
Publications & IP owners
Us Patents
Method For Providing Learning Courses Via A Service Center Supporting A Variety Of Products
US Patent:
2013008, Apr 11, 2013
Filed:
Oct 11, 2011
Appl. No.:
13/270671
Inventors:
Gershwin Allson Lamont Exeter - Toronto, CA
Nancy Rush Vesey - Union NJ, US
Bruce A. Sharpe - Aurora CO, US
Nancy Rush Vesey - Union NJ, US
Bruce A. Sharpe - Aurora CO, US
Assignee:
TELETECH HOLDINGS, INC. - Englewood CO
International Classification:
G09B 5/00
US Classification:
434350
Abstract:
A service center receives a request from a remote device for accessing a learning course describing operations of a product that has been registered with the service center. In response to the request, a media stream representing the learning course is transmitted to the remote device to allow a user of the remote device to navigate the learning course, without requiring the user to directly access a training facility of a product provider associated with the registered product. User interaction with the learning course is tracked and analyzed to generate an analysis result, where the analysis result is utilized to generate or identify a subsequent learning course specifically tailored to the user. The analysis result is transmitted to the product provider to allow the product provider for the purpose of determining customer satisfaction.
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