Work:
Nbt Bank
2015 - 2016
Customer Service Specialist
Bank of America
Nov 2004 - Sep 2014
Senior Customer Service Specialist
Bank of America
2009 - 2013
Senior Fraud Initiation Analyst Ii, Debit Card Fraud Initiation
Bank of America
2007 - 2009
Credit Card Service Sales Specialist
Bank of America
2004 - 2007
Small Business Associate
Gateway
1998 - 2003
Assistant Manager
Fbi
1986 - 1993
United States Marshal
Education:
Penn State University
Bachelors, Bachelor of Science, Marketing
Skills:
Team Leadership, Customer Satisfaction, Sales, Management, Customer Service, Process Improvement, Skilled Multi Tasker, Organizational Development, Sales Management, Sales Process, Microsoft Office, Microsoft Excel, Microsoft Word, Powerpoint, Risk Management, Coaching, Training, Problem Solving, Inventory Management, Marketing, Investigation, Customer Retention, Risk Assessment, Fraud Investigations, Fraud Claims, Fraud Detection, Ibm As/400, Payment Card Processing, Credit Cards, Banking, Business Cards, Debit Cards, Loan Servicing