Location:
1512 35Th Ave, Vero Beach, FL 32960
Work:
EMC
since Jun 2013
ITSM Application Group Lead
Jacobs Technology - Hanscom AFB
Dec 2010 - May 2013
Senior ITIL Systems Engineer
USAF/Air National Guard
1992 - 2013
EO Advisor
Dell Perot Systems
Oct 2008 - May 2010
ITIL Service Manager
Perot Systems
Mar 2006 - Oct 2008
Operations Supervisor – Desk Side Support
TUFTS UNIVERSITY – University Information Technology
Mar 2003 - May 2007
Senior IT Project Specialist
RL Stevens Assoiciates
2006 - 2006
Client
Boston Public Health Commission
Jul 2001 - Mar 2003
Network Technician
University of Massachusetts Boston
1993 - 1999
Computer Lab Consultant
Education:
University of Massachusetts Boston 1995 - 1999
Skills:
Itil, Windows, Process Improvement, Project Management, Active Directory, Software Documentation, Access, Network Security, Business Process, Unix, Windows Server, Microsoft Sql Server, It Operations, Risk Management, Citrix, It Management, Negotiation, Change Management, It Service Management, Windows 7, Analysis, Vmware, Service Management, Firewalls, Microsoft Office, Vendor Management, Html, Virtualization, Disaster Recovery, Program Management, Integration, Visio, Sdlc, Requirements Analysis, It Strategy, Ms Project, Business Intelligence, Troubleshooting, Team Leadership, Security, Data Center, Telecommunications, Project Planning, Bmc Remedy, System Administration, Software Project Management, Business Analysis, Coaching, Sharepoint
Certifications:
Exin - Examination Institute For Information Science, License 2328
Microsoft
Servicenow – the Enterprise Cloud Company
Linkedin
License 2328
Microsoft Certified Professional
Servicenow Certified System Administrator
Itil V3 Foundation Certificate In It Service Management
Javascript Essential Training