Location:
P/O Box 7673, Long Beach, CA
Industry:
Information Technology And Services
Work:
Verizon Wireless
Customer Service
Education:
University of Redlands 2013 - 2015
Master of Business Administration, Masters, Management
California State University, Long Beach 2003 - 2005
Bachelors, Bachelor of Science, Criminal Justice
University of Redlands 1970 - 1975
Master of Business Administration, Masters
Skills:
Telecommunications, Call Centers, Wireless, Troubleshooting, Customer Experience, Voip, Customer Satisfaction, Customer Retention, Technical Support, Wireless Networking, Customer Service, Mobile Devices, Cellular Communications, Mobile Technology, Team Leadership, Cross Functional Team Leadership, 4G, Cdma, Blackberry, Mobile Communications, Lte, Managed Services, Ethernet, Smartphones, 3G, Customer Support, Billing Systems, Committed To Customer Satisfaction, M2M, Net Promoter Score, Microsoft Office, Leadership, Training, Management, Team Building, Process Improvement, Project Management, Outlook, Coaching, Microsoft Excel, Time Management, Analysis, Team Management, Powerpoint, Contact Centers