Cheri A Thomas, 5416163 Mozart Ave, Los Gatos, CA 95032

Project Manager at Cisco Systems

San Francisco Bay Area

Internet

Cisco Systems - San Jose, CA since Dec 2011
Project Manager Self - Los Gatos, CA Jul 2009 - Dec 2011
Technical Communications Professional Equinix Feb 2007 - Jun 2009
Implementation Manager ROO Jun 2006 - Oct 2006
Account Manager Equinix Nov 2004 - Jun 2006
Implementation Manager Savvis 2000 - 2004
Customer Care GlobalCenter 2000 - 2001
Customer Implementation Manager Golden State Communications 1999 - 2000
Outside Sales Representative, Communication Consultant PointCast 1996 - 1998
Inside Enterprise Sales Representative Netcom Online Communications 1993 - 1996
Sales Account Manager / Customer Service Representative

De Anza College 2009 - 2012
Associate of Arts, Technical Writing Project Management Institute 2009 - 2011
Santa Teresa High School

Technical Writing, MS Project, Social Media Marketing, Project Implementation, Project Coordination, Customer Service, Mac, Cloud Computing, Salesforce.com, Hosting, Adobe Creative Suite, Google Analytics, SEO, Telecommunications, SaaS, Cisco Technologies, Data Center, Management, Professional Services, Project Management, Program Management, Strategy

Healthy Living

Technical Writing Certification, De Anza College

United States

United States

United States

United States

Ace Exhibits Jul 2013 to 2000
Customer Experience Specialist Supervisor CarMax - Burbank, CA May 2013 to Feb 2014
Senior Sales Consultant Sensa - El Segundo, CA Jul 2012 to Sep 2013
Escalations Supervisor Guess? Inc - Los Angeles, CA Sep 2011 to Jul 2012
Ecommerce Customer Care Supervisor Mobile Messenger, Americas - Culver City, CA Jan 2009 to Aug 2011
Escalations Resolution Coordinator Supervisor DirecTV - Gardena, CA Feb 2006 to Nov 2008
Customer Service Supervisor

Cal State Dominguez Hills - Carson, CA 2006 to 2011
BA in Administration of Justice Southwest Community College - Los Angeles, CA Jul 2005 to Jun 2006
General Education

CheriThomas.com Jun 2009 to Present
Freelance Technical Writer EQUINIX - San Jose, CA Feb 2007 to Jun 2009
Implementation Manager ROO ONLINE VIDEO NETWORK - Universal City, CA Jun 2006 to Oct 2006
Account Manager, Client Services EQUINIX - San Jose, CA Nov 2004 to Jun 2006
Implementation Manager SAVVIS COMMUNICATIONS - Santa Clara, CA Jan 2000 to Mar 2004
Client Services Representative/ Customer Care Representative GLOBAL CENTER - Sunnyvale, CA Jan 2000 to Jan 2001
2001 Project Manager GOLDEN STATE COMMUNICATIONS - San Jose, CA Mar 1998 to Nov 1999
Outside Sales Representative, Communication Consultant POINTCAST - Sunnyvale, CA 1996 to 1998
Inside Enterprise Sales Executive

HIGHLIGHT OF QUALIFICATIONS - High-technology background with Networking, Web 2.0, SaaS, Cloud Computing, Website Hosting services, Wireless, and Telecommunications industries. Extensive experience with Microsoft Office Suite, MS Project, MS SharePoint, Salesforce.com, Google Analytics, Jive, Radian6, SEO, Adobe FrameMaker, Adobe Creative Suite, Jira, HTML, Wiki Applications, Oracle 11.5.10 and Visio 2007. Comfortable in PC, Macintosh, and UNIX environments.