Work:
Charter Communications
Group Vice President
Charter Communications
Vice President Customer Care
Blackberry
Jan 2011 - Jun 2013
Director, Customer Support Operations
Dexyp
2007 - 2010
Executive Director of Operations
Verizon
Jan 2001 - 2007
Executive Director, Digital Operations
Ascendant Solutions
Jul 1997 - Jan 2001
Vice President-Client Services
Comdata
Jan 1990 - Jul 1997
Vice President, Operations
Education:
The University of Dallas
Master of Business Administration, Masters, Telecommunications
Manchester University
Bachelors, Bachelor of Science, Business Administration
Villanova University
Masters
Skills:
Crm, Cross Functional Team Leadership, Strategy, Leadership, Strategic Partnerships, Management, Product Management, Vendor Management, Outsourcing, Telecommunications, Customer Service, Start Ups, Forecasting, Account Management, Executive Management, Call Center, Call Centers, Business Development, E Commerce, Customer Experience, Budgets, Customer Satisfaction, Operations Management, Six Sigma, Enterprise Software, Process Improvement, Mobile Devices, Mergers and Acquisitions, Salesforce.com, Customer Engagement, Sales Operations, Business Strategy, Team Leadership, Workforce Management, Program Management, B2B, Product Marketing, Operational Excellence, Social Media Marketing, Interactive Marketing, Coaching, Sales, Partnerships, Balanced Scorecard, Project Planning, Negotiation, Business Analytics, Commitment To Customer Service, Process Optimization, Budgeting