Position:
Director of Training at Hanson Consulting
Work:
Hanson Consulting
- Palm Bay, Fl since Nov 2011
Director of Training
Infospherix
Jun 2005 - Nov 2007
Manager Training & Quality Assurance
TRADEWINDS AVIATION
Apr 1999 - Oct 2001
CLIENT RELATIONS MANAGER
UAL, Inc
Feb 1978 - Apr 1997
Reservation Sales Instructor, Recruiter, Customer Service Supervisor,
Education:
Alemeda University 1999 - 2002
BS, Business Administration
BS
Skills:
Instructional Design, Coaching, Staff Development, Curriculum Design, Quality Assurance, Customer Service, Call Center, Training Delivery, Customer Relations, Needs Analysis, Leadership Development, Organizational Development, Performance Management, Team Building, Mentoring, Change Management, Team Management, Talent Management, Management Development, Employee Engagement, Team Leadership, Executive Coaching, Process Improvement, Employee Relations, Time Management, Problem Solving, Soft Skills, People Management, Technical Training, Talent Development, Performance Improvement, Personal Development, Staff Training, Curriculum Development, Sales Management, Emotional Intelligence, Public Speaking, Interviewing, Career Development, Management Consulting, Organizational Change, Call Centers, Personnel Management, Management, Interviews
Interests:
Management Training, Project Management,Sailing, Six Sigma, Call Center Management
Honor & Awards:
TRAINING AND AWARDS
Train the Trainer, Finance for Non-Financial Managers, Customer Based Selling, Effective Listening, Emergency Response and Family Assistance.
Employee of the month-Reservations February 1987.
Employee of the Year-Reservations Sales/Service 1992.
Visionary Award Recipient 1997.