Work:
Rolls-Royce
Director, Customer Service Quality
Rolls-Royce
Apr 2008 - Jul 2009
Customer Quality Executive
Rolls-Royce
May 2006 - Apr 2008
Director - Quality and Process Excellence, Corporate and Regional Aircraft
Rolls-Royce
Apr 2002 - May 2006
Director, Quality - Ae Engine Business
Rolls-Royce
Feb 2001 - Apr 2002
Program Manager, Cost Reduction - Compressors and Turbines
Indianapolis Monthly
Jan 2000 - Jan 2002
Freelance Writer
Rolls-Royce
Aug 1998 - Feb 2001
Director, Customer Services
Rolls-Royce
Mar 1996 - Aug 1998
Manager, Technical Publications
Rolls-Royce
May 1993 - Mar 1996
Team Leader, Technical Publications
Advanced Electronic Laboratories
Dec 1991 - May 1993
Technical Writer
Moco
Feb 1990 - Jun 1991
Technical Writer
Ball Aerospace
Sep 1988 - Feb 1990
Technical Writer
Siemens
Sep 1988 - Feb 1990
Head of Quality, Business Excellence, and Ehs, Agt Product Line
Education:
Defense Systems Management College 2000 - 2000
Embry - Riddle Aeronautical University 1996 - 1999
Masters, Management, Aviation
University of Hawaii at Manoa 1984 - 1988
Skills:
Leadership, Six Sigma, Aerospace, Quality Management, Aviation, Airworthiness, Root Cause Analysis, Continuous Improvement, Composites, As9100, Gas Turbines, Dmaic, Quality Assurance, Overhaul, Technical Writing, Aircraft, Aircraft Maintenance