Darin Paul Phillips, 555801 Illilouette Falls St, Mariposa, CA 95338

Vice President, Human Resources at Bayview Asset Management

Miami, Florida

Investment Banking

Bayview Asset Management - Coral Gables, FL since Aug 2011
Vice President, Human Resources Bayview Asset Management - Coral Gables, FL Feb 2009 - Aug 2011
Vice President Silver Hill Financial - Coral Gables, FL Jan 2007 - Feb 2009
Director, Customer Experience Royal Caribbean Cruises Ltd Feb 2004 - Jan 2007
Manager of Training Development & Quality Assurance Mundo Strategies, Inc. May 2002 - Feb 2004
Senior Vice President, Client Services Pennzoil-Quaker State Company Nov 2000 - May 2002
Manager, Learning & Performance Performa Solutions, Inc. Feb 1995 - Nov 2000
Director, Leadership & Org Development Ulmer & Associates Feb 1992 - Feb 1995
Principal Consultant

Strategic Human Resource Management, Talent Management, Organizational Development, Executive Coaching, Customer Experience Management, Leadership, Personnel Management, Employee Relations, Performance Management, Change Management, Training, Leadership Development, Process Improvement, Business Strategy, Strategic Planning, Employee Training, Coaching, Management

Invited to be one of the first/charter Certified Performance Technologists by ISPI. Invited to create and modify test items for ASTD's first-ever professional certification, the CPLP. Frequently invited to present at national and international association and professional organization conferences, including the North American Conference on Customer Management and Marcus Evans Contact Center Summits (twice) in 2005 and the International Quality and Productivity Center conference in Miami in 2006, 2007, 2008, and 2010. Honored with the first-ever leadership award given at Royal Caribbean Cruises Ltd, the Admiral Award, in 2005. My books on training activities (sold primarily at BookLocker.com) have received numerous online accolades as well as training and challenge course industry recognition. Eagle Scout