Darrell E Watts, 55706 Beau Bassin Rd, Carencro, LA 70520

830 west Boylston St, Worcester, MA 01606

Information Technology And Services

Tsys
Associate Manager Getinsured Nov 2013 - Apr 2016
Sales Consultant Ideal Dialogue Nov 2013 - Apr 2016
Consultant Acs Jul 2008 - Aug 2010
Sbu Manager Ascend One Oct 2007 - Jul 2008
Virtual Care Coach The Westin Peachtree Plaza, Atlanta Jun 2005 - Oct 2007
Service Express Manager Verizon Business 2001 - 2005
Supervisor U.s Postal Service Hapeville May 1996 - Sep 2000
Postal Clerk Knight Manufacturing Inc Nov 1986 - Apr 1996
Human Resources Director U S Air Force May 1980 - Oct 1986
E-6

University of North Carolina at Chapel Hill 1974 - 1978
Asheville High School

Customer Satisfaction, Team Building, Customer Service, Coaching, Customer Experience, Process Improvement, Vendor Management, Outsourcing, Business Process Improvement, Customer Retention, Team Leadership, Quality Assurance, Employee Engagement, Performance Management, Program Management, Call Center, Workforce Management, New Business Development, Problem Solving, Change Management, Operations Management, Account Management, Sales Management, Team Management, Employee Relations, Organizational Development, Cross Functional Team Leadership, Business Strategy, Service Delivery, Telecommunications, Call Center Development, Hiring, Forecasting, Ivr, Metrics, Performance Metrics, Customer Relations, Six Sigma, Quality Management, People Management, Inbound, Outbound, Cost Reduction, Vendor Relations, Mentoring, Strategic Thinking, Client Services, Performance Improvement, Operational Excellence, Customer Focus