Location:
3330 Vickers Dr, Westerville, OH 43081
Industry:
Information Technology And Services
Work:
Ibm
Technical Support Professional
Vsync
Mar 2007 - May 2009
Client Support
Einformatics
Oct 2005 - Apr 2007
Edi Specialist
Cardinal Health
Dec 2004 - Sep 2005
Technical Support Analyst
Sterling Commerce
Jul 2000 - Dec 2004
Customer Support Specialist
Sterling Commerce
Aug 1997 - Jul 2000
Accounting Administrator
Ibm
Aug 1997 - Jul 2000
Program Manager
Education:
Columbus State Community College Dec 2005
Associates, Associate of Arts
The Ohio State University Dec 1989
Bachelors, Bachelor of Arts
The Ohio State University 1984 - 1989
Bachelors, Bachelor of Science In Business Administration, Finance
Skills:
Edi, Client Services, Customer Service, Troubleshooting, Product Support, Client Relationship Building, Edi Data Tracking, Technical Support, Customer Support, Client Liaison, Issue Resolution, Saas, X12, Edifact, Call Center, Customer Satisfaction, Helping Clients Succeed, Managed Services, Windows, Outsourcing, Management, Leadership, Crm, Integration, Enterprise Software, Middleware, Sdlc, Business Analysis, Customer Relationship Management, Business Process Improvement, Electronic Data Interchange, Communication, Teamwork
Certifications:
Foundations of Ibm Cloud Computing Architecture V2
Hdi Support Analyst Certified
Comptia Cloud Essentials
Ibm Certified Solution Advisor - Cloud Computing Architecture V2
Certified Scrummaster
Innovative Customer Service Techniques
Effective Listening
Salesforce Platform Basics Badge
Data Management Badge