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David C Bengtson, 6517751 E Powers Dr, Denver, CO 80015

Known as:
David Charles Bengtson David A Bengtson David C Bengston David C Bentson Dave C Bengtson David C Benstson
Related to:
Olivia J Bengtson 25

David Bengtson Phones & Addresses

17751 E Powers Dr, Aurora, CO 80015    303-6179954   

17751 Powers Ave, Centennial, CO 80015    303-6179954    303-6270189    303-6271429   

Eustis, FL   

939 State St, New Orleans, LA 70118   

North Potomac, MD   

Englewood, CO   

Joliet, IL   

East Boston, MA   

State College, PA   

Spencer, MA   

Arlington, VA   

Work

Company: Stinson Address:
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Mentions for David C Bengtson

Career records & work history

Lawyers & Attorneys

David Bengtson Photo 1

David Bengtson - Lawyer

Office:
Stinson
Specialties:
Business Litigation, Oil, Gas and Mineral Law, Oil & Gas
ISLN:
909117175
Admitted:
1984
University:
University of Kansas, B.S., 1981; University of Kansas, B.S., 1981
Law School:
University of Kansas, J.D., 1984; University of Kansas, J.D., 1984

David Bengtson resumes & CV records

Resumes

David Bengtson Photo 25

David Bengtson

Location:
Greater Denver Area
Industry:
Telecommunications
David Bengtson Photo 26

Teacher Of Music

Location:
Birmingham, AL
Work:

Teacher of Music
David Bengtson Photo 27

David Bengtson

David Bengtson Photo 28

David Bengtson

David Bengtson Photo 29

David Bengtson

Industry:
Writing And Editing
David Bengtson Photo 30

Marketing Director At Johnson Gage

Location:
United States
David Bengtson Photo 31

David Bengtson

Location:
United States
David Bengtson Photo 32

David Bengtson

Location:
United States

Publications & IP owners

Us Patents

Adjustment Of Call Selection To Achieve Target Values For Interval-Based Performance Metrics In A Call Center

US Patent:
6366666, Apr 2, 2002
Filed:
Dec 16, 1998
Appl. No.:
09/212993
Inventors:
David C. Bengtson - Aurora CO
James E. Ertel - Aurora CO
Robin H. Foster - Little Silver NJ
Eugene P. Mathews - Barrington IL
Assignee:
Avaya Technology Corp. - Basking Ridge NJ
International Classification:
H04M 300
US Classification:
37926506, 37926608
Abstract:
A call selection process in a call center is controlled so as to ensure the achievement of target values for one or more interval-based performance metrics. In an illustrative embodiment, a memory in the call center is used to store information regarding contractual target values of one or more interval-based performance metrics such as, for example, an average speed of answering metric, or a percent in service level metric. The call selection process is then adjusted within a given performance interval based at least in part on a comparison of a value of the metric actually achieved during the interval to the corresponding stored target value. For example, a service objective of the call selection process may be adjusted at one or more designated points in the interval if the value of the metric actually achieved to a given one of the points will not allow achievement of the target value within the interval.

Possible Relatives

Daniel C Bengtson  Darin R Bengtson  Douglas W Bengtson  Dwight F Bengtson  Eileen M Bengtson  Elise J Bengtson  Eric R Bengtson  David Last  David W Johnson  David Stamps 

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