Position:
Founder || Chief Business Operating Officer at Executive Leaders in Strategic Business Operations in Kansas City, MO Area, COO | Business Operations Consultant at Power K
Work:
Executive Leaders in Strategic Business Operations in Kansas City, MO Area
since 2012
Founder || Chief Business Operating Officer
Power K
since 2011
COO | Business Operations Consultant
Fiserv
- Kansas City, Missouri Area 2011 - 2013
Director | Business Solutions
Tax & Business Services
2003 - 2011
Division/Region Manager | National Operations Director | COO
H&R Block
2001 - 2003
Senior Director | Product Management
H&R Block
1997 - 2001
Program Director | Risk Mitigation
Retail | Restaurant | Franchise | Financial Services
1984 - 1997
Director | Manager | District Manager
Education:
Webster University 1992 - 1998
MBA (1998); MA Computer Resource Management (1997), Business
Purdue University
Green Belt, Lean Six Sigma
West Liberty State University
BS, Economics / Finance
Skills:
Business Process Improvement, Training, Capital Budgeting, Matrix Management, Geographic Expansion, M&A experience, Policy, Operational Efficiency, Strategic Planning, Start-ups, Coaching, Small Business, Marketing, Process Improvement, Full P&L Responsibility, Profitable Growth, Business Process, Operations Management, Office Administration, Business Strategy, Operating Models, Financial Accounting, Multi-unit, Business Planning, Professional Services, Process Optimization, Staff Management, Operating Budgets, Customer Support, Partner Management, Strategic Initiatives, Divisional Management, Team Building and Leadership, Performance Management, District Management, Customer Satisfaction, Enterprise Risk Management, Client Service, Organizational Effectiveness, Collaboration Solutions, Standards Compliance, Overseeing, Field Operations, Corporate Headquarters, Shareholder Value, Business Relationship Management, Service Delivery, Strategic Planning and Execution, Acquisition Integration, Business Efficiency
Interests:
Strategic Planning and Execution Team Building and Leadership Business Process Improvement Organizational Design and Restructuring Vendor Management Lease Negotiations Contract Negotiation Full P&L Responsibility Product Development New Business Development Training Capital Budgeting Operating Budgets Collections National Accounts Matrix Management District Management Operational Risk Management Regional Planning Geographic Expansion Performance Management M&A experience International Project Management Human Resources Finance Marketing Strategy Talent Acquisition Territory Management Client Service Executive Management Multi-unit Profit Maximization Policy Operational Efficiency Strategic Planning Start-ups Coaching Small Business Technology Management Marketing Process Improvement EBITDA Growth Franchise Consulting
Honor & Awards:
Listed as one of the Top 100 H&R Block Associates for benefitting the company by successfully integrating 30 acquired CPA / Accounting firms into a standard operating model, obtaining profitability improvements of 300%, reducing oustanding receivables over $1 million dollars, and generating $60,000 in additional annual revenue through a private label, on-shore payroll outsourcing arrangement.
Assigned interim business operations leadership role in Calgary Headquarters of H&R Block and was named Canadian National Office Associate of the Year for demonstrating success with new recruiting and hiring standards and practices.
Integrated cross division business continuity plans for headquarters, field office, franchise, mortgage, accounting, and financial advisor organizations and was presented Technology Leader of the Year.
