Katie RamosLakeland, FL

9332 Dubois Blvd, Orlando, FL 32825

Security And Investigations

Sprint Jun 2004 - Sep 2016
Busines Account Manager Undisclosed Jun 2004 - Sep 2016
Investigator -- Licensed C180036 American Express Oct 2013 - Sep 2015
Service Operations Leader - Home Based Sprint Jun 2004 - Oct 2013
Supervisor Account Services

Florida International University - College of Law 2016 - 2018
Bachelors, Criminal Justice Seminole State College of Florida 2016
University of Central Florida 2004 - 2016
Valencia College 2014 - 2015
Associates, General Studies

Telecommunications, Wireless, Call Centers, Team Leadership, Management, Leadership, Vendor Management, Customer Satisfaction, Customer Service, Mobile Devices, Voip, Account Management, Cellular Communications, Training, Program Management, Sales, Managed Services, Process Improvement, Cross Functional Team Leadership, Team Building, Ip, Customer Experience, Cdma, Customer Retention, Direct Sales, Sales Management, Lte, Wireless Technologies, Salesforce.com, Contact Centers, Coaching, Business Process Improvement, Sales Process, Sales Operations, Solution Selling, Project Management, Time Management, Marketing, Microsoft Office, Strategic Planning, Business Development, Microsoft Excel, Microsoft Word, Cold Calling, Marketing Strategy, Investigation, Private Investigations, Fraud Investigations, Criminal Investigations, Surveillance

Social Services
Children
Economic Empowerment
Civil Rights and Social Action
Education
Poverty Alleviation
Human Rights
Health

Private Investigations
Florida Statewide Firearms License Class G
Florida Class D Security License

Orlando, FL

Seminole State College of Florida 2016
Florida International University
Master of Business Administration, Masters Florida International University - College of Law