Work:
U.s. Cellular
Call Center Contact Analyst - Advanced Contact Analytics
U.s. Cellular
Jul 2016 - Sep 2017
Operations Performance Analyst
U.s. Cellular
Oct 2013 - Jul 2016
Workforce Planning Forecasting Analyst
U.s. Cellular
Oct 2011 - Oct 2013
Forecasting Statistician
Comcast
Oct 2009 - Oct 2011
Division Senior Analyst, Forecasting, Reporting and Analysis
Comcast
Jul 2000 - Oct 2009
Analyst, Workforce Management and Reporting
Education:
Depaul University 2013 - 2015
Masters, Business
Depaul University 2010 - 2011
Roosevelt University 2002 - 2005
Bachelors, Bachelor of Science, Telecommunications
Skills:
Telecommunications, Process Improvement, Call Centers, Call Center, Workforce Management, Customer Service, Customer Experience, Forecasting, Leadership, Troubleshooting, Ivr, Vendor Management, Data Analysis, Cisco Technologies, Business Analysis, Microsoft Excel, Access, Visio, Wireless, Outsourcing, Sql, Crm, Crystal Reports, Data Mining, Statistics, Business Analytics, Workforce Planning, Call Routing, Budgets, Analytics, Voip, Databases, Visual Basic, Report Writing, Microsoft Office, Cognos, Microsoft Sql Server, Avaya, Sql Server, Sas, Cisco Icm, Aspect Ewfm, Sql Query, Excel, Operations, Oracle Sql, Microsoft Access, Strategic Communications, Budgeting, Genesys Informart and Interactive Insights
Interests:
New Technology
Soccer
Biking
Hiking
Fishing
Fishing Soccer
Certifications:
Nice Certified Administrator