Dawn Elmore resumes & CV records
Resumes

Senior Vice President Servicing Operations Leadership
Position:
Senior Vice President, Global Servicing Operations at Homeward Residential, Inc.
Location:
Jacksonville, Florida
Industry:
Financial Services
Work:
Homeward Residential, Inc.
since Sep 2012
Senior Vice President, Global Servicing Operations Homeward Residential, Inc. - Jacksonville, Florida Area Feb 2009 - Sep 2012
Senior Vice President, Contact Center, Loss Mitigation and Offshore Operations Option One Mortgage Oct 2006 - Feb 2009
Vice President, Contact Center and Default Administration Option One Mortgage Jan 2005 - Oct 2006
Director, Contact Center Operations Option One Mortgage Dec 2003 - Jan 2005
Manager, Customer Service ING Nederland Apr 2002 - Dec 2003
Operations Manager ADT Security Mar 2000 - Apr 2002
Resource Desk and Operations Manager GE Capital Apr 1995 - Jan 1999
Customer Care Manager
Senior Vice President, Global Servicing Operations Homeward Residential, Inc. - Jacksonville, Florida Area Feb 2009 - Sep 2012
Senior Vice President, Contact Center, Loss Mitigation and Offshore Operations Option One Mortgage Oct 2006 - Feb 2009
Vice President, Contact Center and Default Administration Option One Mortgage Jan 2005 - Oct 2006
Director, Contact Center Operations Option One Mortgage Dec 2003 - Jan 2005
Manager, Customer Service ING Nederland Apr 2002 - Dec 2003
Operations Manager ADT Security Mar 2000 - Apr 2002
Resource Desk and Operations Manager GE Capital Apr 1995 - Jan 1999
Customer Care Manager
Education:
Florida State at Jacksonville
Bachelor of Applied Science (B.A.Sc.), Business Management
Bachelor of Applied Science (B.A.Sc.), Business Management
Skills:
Call Center, Process Improvement, Mortgage Servicing, Loss Mitigation, Vendor Management, Loan Servicing, Loans, Mortgage Lending, BPO, Team Building, Mortgage Banking, Team Leadership, Credit, Management, Leadership, Certified Six Sigma Green Belt, Certified Aspect e-Workforce Management Administrator, Licensed Mortgage Loan Originator in 12 states - NMLS #474407, Global Management, Offshoring, Project Management, Call Centers, Six Sigma, Customer Service, Outsourcing, Executive Management, Banking, Training, Risk Management, Default, Quality Assurance, Analysis, Business Analysis, Financial Services, Business Process Improvement, Operations Management, CRM, Strategy, Customer Satisfaction, Program Management, Forecasting, Mergers & Acquisitions, Portfolio Management, Finance, Customer Retention, Project Planning, Performance Management, Relationship Management, Change Management
Interests:
Traveling, reading, time with family, cooking, working, exercising

Dawn Elmore
Location:
United States