Derek Wise resumes & CV records
Resumes
End User Computing Manager At American Family Insurance
Position:
End User Computing Manager at American Family Insurance
Location:
Madison, Wisconsin
Industry:
Information Technology and Services
Work:
American Family Insurance
- Madison, Wisconsin Area since Dec 2012
End User Computing Manager Medicis - Phoenix, Arizona Area Feb 2012 - Nov 2012
Senior Manager, IT Client Services Medicis May 2011 - Feb 2012
IT Manager, Service Desk Apollo Group Nov 2009 - May 2011
IT Service Desk Director Apollo Group Sep 2007 - Feb 2010
Associate Director, Customer Support
End User Computing Manager Medicis - Phoenix, Arizona Area Feb 2012 - Nov 2012
Senior Manager, IT Client Services Medicis May 2011 - Feb 2012
IT Manager, Service Desk Apollo Group Nov 2009 - May 2011
IT Service Desk Director Apollo Group Sep 2007 - Feb 2010
Associate Director, Customer Support
Education:
University of Phoenix 2008 - 2009
MBA, Business Administration University of Phoenix 2004 - 2008
BSM, Management
MBA, Business Administration University of Phoenix 2004 - 2008
BSM, Management
Skills:
ITIL, Operations Management, Service Desk, Customer Satisfaction, Customer Service, IT Asset Management, Service Management, Software Documentation, Help Desk Support, Project Management, Cross-functional Team Leadership, IT Management, Knowledge Management, Windows 7, Service Delivery, IT Operations, Technical Support, Data Center, Management, IT Service Management, Program Management, Call Centers, Leadership, Strategy, Vendor Management, ITIL Certified, Process Improvement, Disaster Recovery, SharePoint, Business Intelligence
Certified Entry-Level Network Technician
Position:
Senior Phlebotomist at Octapharma Plasma Incorporated
Location:
Ann Arbor, Michigan
Industry:
Information Technology and Services
Work:
Octapharma Plasma Incorporated
since Sep 2008
Senior Phlebotomist Century 21/Real Estate Connection Services Oct 2006 - Feb 2012
Realtor
Senior Phlebotomist Century 21/Real Estate Connection Services Oct 2006 - Feb 2012
Realtor
Education:
Western Governors University 2011 - 2013
M.S., Information Security and Assurance New Horizons Computer Learning Center 2012 - 2012
Eastern Michigan University 2009 - 2011
B.S., Electronic Media
M.S., Information Security and Assurance New Horizons Computer Learning Center 2012 - 2012
Eastern Michigan University 2009 - 2011
B.S., Electronic Media
Certifications:
CCNA, Cisco
CCENT, Cisco
Certified Ethical Hacker, EC-Council
Security+, CompTIA
Computer Hacking Forensic Investigator, EC-Council
CCENT, Cisco
Certified Ethical Hacker, EC-Council
Security+, CompTIA
Computer Hacking Forensic Investigator, EC-Council
