Donald Kainz resumes & CV records
Resumes

Sivr And Call Routing Analyst
Location:
275 south Chickasaw Trl, Orlando, FL 32825
Industry:
Computer Software
Work:
SmartPath LLC
since Dec 2009
Consultant / Instructor Instant Tax Pro Jan 2009 - Apr 2009
Tax Preparer IntelliTax Software (formerly Orrtax Software Solutions) 2002 - 2008
Director of Customer Support Herrick Douglass (Formerly Inteliant Corp) 1998 - 2002
Service Delivery Manager / Consultant / Project Manager Orrtax Software Solutions Nov 1997 - Jan 1998
Electronic Filing Approval Consultant SCS/Compute 1993 - 1997
Director of Customer Support SCS/Compute 1990 - 1993
Program Development Manager SCS/Compute 1983 - 1990
Analyst / Programmer H & R Block 1982 - 1983
Tax Preparer / Tax School Instructor
Consultant / Instructor Instant Tax Pro Jan 2009 - Apr 2009
Tax Preparer IntelliTax Software (formerly Orrtax Software Solutions) 2002 - 2008
Director of Customer Support Herrick Douglass (Formerly Inteliant Corp) 1998 - 2002
Service Delivery Manager / Consultant / Project Manager Orrtax Software Solutions Nov 1997 - Jan 1998
Electronic Filing Approval Consultant SCS/Compute 1993 - 1997
Director of Customer Support SCS/Compute 1990 - 1993
Program Development Manager SCS/Compute 1983 - 1990
Analyst / Programmer H & R Block 1982 - 1983
Tax Preparer / Tax School Instructor
Education:
University of Puget Sound 1984
Bachelor, Accounting
Bachelor, Accounting
Skills:
Project Management, Access, Program Management, Software Documentation, Testing, Visio, Sharepoint, Process Improvement, Ms Project, Management, Software Development, Quality Assurance, Vendor Management, Telecommunications, Training, Leadership, Sdlc, Cross Functional Team Leadership, Microsoft Excel, Troubleshooting, Networking, Technical Support, Analysis, Crm, Windows, Powerpoint, Customer Service, Team Leadership, Disaster Recovery, Business Process Improvement, Microsoft Access, Customer Relationship Management
Certifications:
Project Management Professional (Pmp)
Certified Help Desk Manager
Microsoft Certified Technology Specialist (Mcts)
Project Management Institute
Help Desk Institute
Mcorosoft
Certified Help Desk Manager
Microsoft Certified Technology Specialist (Mcts)
Project Management Institute
Help Desk Institute
Mcorosoft