Work:
Empire Medicare Services and SafeGuard Services Apr 1992 to 2000
Summary of Experiences
SafeGuard Services - subsidiary of Hewlett Packard - Palo Alto, CA Jan 2003 to Jun 2014
QA Analyst, Outreach Coordinator, Investigator
Empire Medicare Services - subsidiary of Empire Blue Cross and Blue Shield (part of WellPoint) - Indianapolis, IN Apr 1992 to Jan 2003
Claims Entry, Customer Service, Administrative Assistant, Project Analyst, Trainer, Congressional Liaision, Fraud Specialist
Education:
STATE UNIVERSITY OF NEW YORK - Oswego, NY 1991
Bachelor's in History
CAYUGA COUNTY COMMUNITY COLLEGE - Auburn, NY 1989
Associate's in Liberal Arts
SENIOR HIGH SCHOOL - Weedsport, NY 1987
Science and Spanish Regents
WEEDSPORT ELEMENTARY SCHOOL - Weedsport, NY 1980
Skills:
Auditing, Outreach Coordination, Investigation, Quality Control, Training, Complaint Resolution, Data Analysis, Customer Service, Claims Entry, Medicare Regulations, ISO Regulations, Microsoft Office Proficient