Erica L Davis, 541558 Uinta St, Denver, CO 80220

Patricia's - Wichita, KS Jan 2007 to Aug 2014
Cashier/Customer Service Mercy Home Care - Andover, KS Dec 2002 to Mar 2007
Home Health Aide

Butler County Community Colege - Andover, KS 2012 to 2015
Ass of Science in Psychology WATC - Wichita, KS 2006 to 2006
GED

Dollar Tree May 2014 to 2000
Cashier Stay at Home Mother Oct 2010 to May 2014 Nelnet - Aurora, CO Apr 2010 to Oct 2010
Loan Review Processor II Stay at Home Mother Jan 2007 to Apr 2010 Heritage College Feb 2005 to Jan 2007
Business Office Administrator Heritage College - Denver, CO Jun 2004 to Jan 2007 Heritage College Jun 2004 to Feb 2005
Financial Aid Advisor Nelnet Dec 2002 to Mar 2004
Loan Review Processor II Nelnet - Aurora, CO Oct 1999 to Mar 2004 Nelnet Jun 2002 to Dec 2002
Inventory Control Specialist Nelnet Oct 1999 to Jun 2002
Fulfillment Services Specialist

Mercy - Saint Louis County, MO Oct 2012 to Nov 2012
Pharmacy Technician Children's Hospital - St. Louis, MO Sep 2000 to Mar 2011
Teacher Fairy Tale Daycare - St. Louis, MO Jan 1997 to Sep 2000
Teacher Assistant

PTCB - St. Louis, MO 2013 to 2013
National Pharmacy Tecnician Certification in pharmacy Sanford-Brown College - St. Louis, MO 2011 to 2012
Pharmacy Technician Certificate in Pharmacy through childrens hospital - St. Louis, MO 2002 to 2003
CDA in Early Childhood

US Cellular - St. Louis, MO Jul 2005 to Jun 2011
Retail Wireless Consultant Blockbuster Video - St. Louis, MO Apr 2002 to Jul 2006
Customer Service Representative The GAP Inc - St. Louis, MO Oct 2004 to Feb 2005
Sales Associate

St. Louis - St. Louis, MO May 2008
Associate in Arts University Of Missouri - St. Louis, MO
BSBA in Finance

Microsoft Word, PowerPoint, and Excel

Nelnet - Aurora, CO Apr 2010 to Oct 2010
Loan Review Processor Heritage College - Denver, CO Jun 2004 to Jan 2007
Business Office Administrator Nelnet - Aurora, CO Oct 1999 to Mar 2004
Loan Review Processor

Working with various systems and programs including EXCEL, and WORD and other Office programs. Management of Student and Client Relationships through timely response to client emails, concerns and requests for information. Assisting with Reconciliation of Schools System to the Federal Direct Loan and Pell accounts. Development of Tracking and Service Level Reports. Participated in Corporate meetings to ensure we were meeting student Financial Aid needs. Streamlined processes, improving employee effectiveness accuracy and availability to students. Demonstrated clear, professional and courteous communication to both internal and external clients and students alike. Management of Client and student accounts. Answering the telephone, setting appointments for prospect students to complete the Financial Aid Process. Conducting the Financial Aid appointments with prospect students. Follow-up, and completing required paperwork in order to receive Financial Aid Monies. Providing exceptional customer service by responding quickly and courteously to student inquiries, taking prompt action to resolve problems, and documenting situations as they occur. Student retention.