Erica D Day, 45Liberty Twp, OH

Salt Lake City, UT

Higher Education

David Eccles School of Business, University of Utah since Sep 2010
Research Assistant Sorenson Unity Center Jan 2012 - Jun 2012
Programming Assistant Intern NCRTM Jun 2009 - Apr 2010
Training Coordinator

University of Utah 2010 - 2012
Master, Public Administration Utah State University 2003 - 2009
Bachelor, English

Editing, Writing, Organizing, Indesign, Mentoring, Teaching, Research, Higher Education, Qualitative Research, Data Analysis, Admissions, Process Improvement, Public Speaking, Program Development, Microsoft Office, Microsoft Excel, Customer Service, Leadership, Management, Event Planning

Health and Nutrition
Writing
Literature
Management

Fairfield, OH

Banking

First Financial Bank
It Security Program Manager Careworks Tech
Client Engagement Manager - Servicenow Certified System Administrator First Financial Bank 2014 - 2017
It Support Center Mgr, Assistant Vice President and Servicenow Pm Emcor Group, Inc. Jan 2009 - Jul 2014
Call Center Operations Manager and Project Manager Erica Musgrove Call Center Consultant Feb 2007 - Jan 2009
Call Center Consultant and Owner and Operator Transend Networks Jan 2005 - Aug 2006
Call Center Operations and Client Service Manager Avaya 1999 - 2001
Sales and Customer Service Lead

Call Center, Crm, Call Centers, Change Management, Coaching, Contract Negotiation, Customer Satisfaction, Customer Service, Data Analysis, Interviews, Human Resources, Leadership, Program Management, Microsoft Office, Project Management, Sales, Recruiting, Strategic Planning, Time Management, Team Building, Training, Workforce Management, Management, Process Improvement, Team Leadership, Operations Management, Consulting, Hiring, Disaster Recovery, Business Process Improvement, Information Technology, It Operations, Business Analysis, Servicenow, Agile Project Management, Itil