Work:
AT&T
since Dec 2009
Leadership Development Coach
AT&T
Jan 2008 - Dec 2009
U-verse Customer Experience Manager
AT&T
Jul 2007 - Jan 2008
U-verse External Door-to-Door Manager
AT&T
Jun 2006 - Jan 2007
Sales Coach Manager
AT&T
Jan 2004 - Jun 2006
Bilingual Sales and Service Rep
Education:
National University 2009 - 2011
Skills:
Call Centers, Telecommunications, Leadership, Customer Retention, Customer Experience, Team Leadership, Sales, Management, Team Building, Wireless, Customer Service, Coaching, Strategy, Customer Satisfaction, Voip, Networking, Direct Sales, Sales Management, Account Management, Call Center, Sales Operations, Vendor Management, Mobile Devices, Sales Process, Contact Centers, Solution Selling, Microsoft Excel, Cross Functional Team Leadership, Leadership Development, Training Delivery, Performance Improvement, Performance Management, Performance Metrics, Situational Leadership, Manage Client Relationships, Selling, Employee Training, Sales Program Execution, Development, Telephony, Crm, Wireless Technologies, Voice Over Ip, Business Strategy, Windows Server, Computer Networking, Network Administration
Interests:
Outdoors
Reading
Hiking
Running
Marathons
Certifications:
At&T Certified Instructor
Certified Spanish Speaker
Retail Sales Management
Networking Foundations: Networking Basics