Work:
Catalyst Corporate Federal Credit Union
Jul 2012 - Nov 2015
Manager, Deposit Processing
Catalyst Corporate Federal Credit Union
Jul 2012 - Nov 2015
Project Manager, Information Technology
Western Bridge Corporate Federal Credit Union
Oct 2010 - Jul 2012
Director, Deposit Operations and Technical Support
Western Bridge Corporate Federal Credit Union
Feb 2010 - Sep 2010
Director Deposit Operations
Wescorp
Jun 2009 - Feb 2010
Director, Remote Site Operations
Wescorp
May 2008 - Jun 2009
Operations Site Manager
Wescorp
Apr 2007 - May 2008
Payment Systems Supervisor
Wescorp
Nov 2004 - Apr 2007
Image and File Management Specialist Ii
Fiserv Cusa Technologies
Jan 2004 - Nov 2004
Eft Certification Analyst and Software Development
Wescorp
Feb 1999 - Jan 2004
Help Desk Operator and Research and Adjustment Specialist
Mci Worldcom Call Center
Aug 1997 - Jan 1999
Call Center Customer Service Representative - Team Lead
Education:
City University of Seattle 2013 - 2015
Western Washington University 1997 - 1998
Pennisula College 1994 - 1998
Skills:
Vendor Management, Process Improvement, Payment Systems, Banking, Ach, Business Analysis, Credit Unions, Call Centers, Project Management, Risk Management, Customer Service, Management, Team Building, Electronic Payments, Visio, Operations Management, Payments, Disaster Recovery, Budgets, Analysis, Leadership, Troubleshooting, It Management, Program Management, Software Documentation, Product Management, Change Management, Team Leadership, Performance Management, It Service Management, Business Process Improvement, It Operations, Integration, Data Center, Microsoft Excel, Product Development, Employee Relations, Item Processing, Project Planning, Coaching, Financial Institutions, Business Development, It Strategy, Microsoft Word, Microsoft Office, Relationship Management, Business Continuity, Internet Banking, Business Process, Testing
Interests:
Animal Welfare
Science and Technology
Economic Empowerment
