Glenn A Abe, 677108 Tiant Way, Elk Grove, CA 95758

Denver, CO

Information Technology And Services

Xerox - Denver, Colorado since Aug 2012
Organizational Effectiveness Specialist Xerox Jan 2010 - Oct 2012
Technical Services Business Process Consultant / Program Manager Xerox Jun 2008 - Dec 2009
Product Support Manager Xerox Corp. Nov 1996 - Jun 2008
Senior Remote Support Engineer

Rochester Institute of Technology 2008 - 2012
Bachelor of Applied Science (BASc), Business Management, Radio Communication Technology, Printing Services Xerox XICTMD, Leesburg, Virginia 1978 - 2007
Product Technical Training Certificates, Management Training Certificate, Product Technical and Management training Cornell University 1999 - 2000
Certificate, Managing People and Projects Community College of the Air Force 1973 - 1975
Radio Relay Certificate of Completion, Microwave Radio Communications, Electronics Saxon Business Products

Project Management, Management, Management Consulting, Call Center, Technical Writing, Technical Support, Field Service, Field Training, Field Operations, Field Service Engineering, Customer Service, Customer Support, Vendor Management, Process Improvement, Customer Satisfaction, Outsourcing, Operations Management, Cross Functional Team Leadership, Printers, Team Leadership, Program Management, Six Sigma, Business Process Improvement, Troubleshooting, Service Delivery, Solution Selling, Account Management, Sales Management, Software Documentation, Team Building, Change Management, Managed Print Services, Service Management, Business Process, Strategy, Leadership, Crm, Integration, Business Analysis, Managed Services, Professional Services, Analysis, It Service Management, Document Management, Pmp, Itil, Requirements Analysis, Software Project Management, It Strategy, It Management

Writing
Cooking
Working With People
Experienced and Avid Traveler
Gardening
Reading
Music
Digital Photography
Fishing

English
French
Japanese
Hawaiian

Lean Six Sigma Green Belt
Xerox